At a Glance
- Tasks: Greet customers, conduct vehicle inspections, and provide detailed service reports.
- Company: Join a dynamic team at Thrive Group in Trowbridge.
- Benefits: Competitive salary, generous holiday allowance, and health support.
- Other info: Enjoy free onsite parking and excellent training opportunities.
- Why this job: Make a difference by helping customers with their vehicle needs.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 31500 - 38500 £ per year.
Thrive Group are delighted to be working with our client based in Trowbridge who a looking to recruit a
Service Advisor
on a permanent basis
What you will be doing: Greet customers bringing in their vehicle to find out if they any issues.
Conduct vehicle inspections and provide detailed reports to customers.
Explain recommended repairs and services to customers.
Provide accurate estimates for repairs and services.
Schedule appointments and manage the service department's calendar.
Coordinate with technicians to ensure timely completion of repairs.
What you will need to succeed: Previous experience as a service advisor or in a similar customer service role is preferred.
Strong communication and interpersonal skills Knowledge of automotive systems and repairs is a plus.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficient computer skills for data entry and record keeping.
What you will receive in return: Basic £27,890.00 with an OTE of £32K Monday to Friday - 42.30 hours per week Generous holiday allowance Health and Wellbeing support service Team Member Discounts and incentives Free onsite Parking You can be sure of receiving the best quality training and development from manufacturers and Group staff.
What you need to do next: If this position sounds of interest and you would like to be considered.
Please email on sarah. elliott@ thrivegroup. co. uk or contact me on 01225 632666 to discuss further.
Thrive group are acting as an employment agency with respect to this vacancy.
If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.
PRMSTH TPBN1_UKTJ
Service Advisor in Slough employer: Thrive Group
Thrive Trowbridge is an exceptional employer, offering a dynamic work environment in the Chippenham area where innovation and collaboration thrive. With a focus on career development and a competitive salary, employees enjoy a supportive culture that values technical expertise and encourages growth. The unique advantage of a full-time schedule with an early finish on Fridays allows for a healthy work-life balance, making it an ideal place for talented engineers to flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thrive Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thrive Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thrive Group:Your cover letter is your chance to shine! Tell us why you want to work at Thrive Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thrive Group!
How to prepare for a job interview at Thrive Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
