Job Description
Thrive Group are delighted to be supporting our client in Warminster who are actively looking to recruit a Customer Success Specialist to join the team on a temp to permanent basis (for the right candidate). The role is predominately based in Warminster, with a requirement to also work in Chippenham.
What you will be doing:
To provide outstanding customer service on both incoming and proactive outgoing customer enquiries and be able to manage customer expectations and assist in resolving queries.
- Respond promptly and professionally to customer inquiries via phone, email or chat
- Provide accurate information regarding products, services, policies, and procedures.
- Assist customers in placing orders, processing returns or managing accounts.
- Accurately record customer interactions and transactions in the CRM system
- Previous experience working in a call centre / customer service environment.
- Able to work to deadlines under pressure.
- Excellent communication skills, both verbal and written.
- IT Literacy.
- £26,000 to £27,000 per annum
- 37.5 hour working week with 30 minutes unpaid lunch.
- To be worked over a rota Monday to Friday 7am – 8pm on a rota basis, with 1 in 3 wkends to include Saturday/Sunday shifts also on a rota basis with a day off in lieu during the week. Each Monday to Friday week will have a maximum of 1 x 8pm finish.
- Location: Hybrid Working: Warminster/WFH
- Holiday increments that increase after 2 years
- 33 days holiday (including bank holidays)
- Discounted Private Healthcare
- Staff discount
If this position sounds of interest and you would like to be considered. Please email on sarah. elliott@ thrivegroup.co.uk or contact me on 01225 632666 to discuss further.
Thrive group are acting as an employment agency with respect to this vacancy.
If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.
PRMSTH
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