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- Tasks: Lead a friendly team to provide excellent customer service and manage vehicle inspections.
- Company: Thrive Group, a supportive employer in the automotive industry.
- Benefits: Earn up to £36,000, enjoy generous holidays, and access health support.
- Other info: Receive top-notch training and enjoy team member discounts.
- Why this job: Join a dynamic team and make a positive impact on customer experiences.
- Qualifications: Experience as a service advisor and strong communication skills required.
The predicted salary is between 36000 - 36000 £ per year.
Thrive Group are delighted to be working with our client based in Swindon who are looking to recruit a Service Advisor Lead on a permanent basis.
What you will be doing:
- Reporting to the Service Manager and Aftersales Manager, working within a fast-paced, friendly team.
- Greet customers and provide them with a positive experience.
- Arrange vehicle inspections and provide detailed reports to customers.
- Explain recommended repairs and services to customers in a clear and understandable manner.
- Provide accurate estimates for repairs and services.
- Schedule appointments and manage the service department's calendar.
- Co-ordinate with Technicians to ensure timely completion of repairs.
What you will need to succeed:
- Previous experience as a service advisor is essential.
- Strong communication and interpersonal skills.
- Knowledge of automotive systems and repairs is a plus.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Proficient computer skills for data entry and record keeping.
What you will receive in return:
- Up to £36,000 per annum.
- Monday to Friday - 42.30 hours per week.
- Generous holiday allowance.
- Health and Wellbeing support service.
- Team Member Discounts and incentives.
- Free onsite parking.
You can be sure of receiving the best quality training and development from manufacturers and Group staff.
What you need to do next:
If this position sounds of interest and you would like to be considered, please email sarah.elliott@thrivegroup.co.uk or contact me on 01225 632666 to discuss further.
Service Advisor Lead in London employer: Thrive Group
Contact Detail:
Thrive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Lead in London
✨Tip Number 1
Get to know the company! Research Thrive Group and their values. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm. It shows you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor Lead, you'll need to explain things clearly to customers. Role-play with a friend or family member to get comfortable with discussing repairs and services in an easy-to-understand way.
✨Tip Number 3
Be ready to showcase your multitasking abilities. Think of examples from your past experience where you juggled multiple tasks successfully. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Service Advisor Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor Lead role. Highlight your previous experience as a service advisor and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your communication skills and how you've provided excellent customer service in the past. We love a good story!
Show Off Your Knowledge: If you have knowledge of automotive systems and repairs, don’t hold back! Mention this in your application. It shows us you’re not just a great communicator but also someone who understands the technical side of things.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Thrive Group
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive systems and repairs. Being able to discuss these topics confidently will show that you’re not just a people person, but also someone who understands the technical side of the job.
✨Practice Your Communication Skills
Since strong communication is key for a Service Advisor Lead, practice explaining complex repair issues in simple terms. You could even role-play with a friend to get comfortable with this. The clearer you are, the more trust you'll build with customers.
✨Show Off Your Multitasking Abilities
Prepare examples from your past experience where you successfully juggled multiple tasks. This could be managing appointments while dealing with customer queries. Highlighting your ability to prioritise will demonstrate that you can thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.