At a Glance
- Tasks: Manage customer enquiries, process orders, and support the sales team.
- Company: Dynamic company in Stourbridge with a supportive work culture.
- Benefits: Up to £30,000 salary, free parking, 23 days holiday, and early finishes on Fridays.
- Other info: Friendly environment with opportunities for career development.
- Why this job: Join a motivated team and kickstart your career in sales and customer service.
- Qualifications: 12 months experience in sales administration and strong communication skills.
Location: Stourbridge (On-site with free parking)
Contract: Permanent, Full Time
Salary: Up to £30,000 per annum based on experience
Hours: 37 hours per week
About the Role
Our client is seeking a focused and enthusiastic Sales Administrator / Internal Sales Executive to join their team in Stourbridge. This is an exciting opportunity for a motivated individual with previous sales administration or internal sales experience to play a key role in supporting our sales function and delivering exceptional customer service.
The successful candidate will be responsible for managing inbound enquiries, generating and following up quotations, processing customer orders, and identifying sales opportunities through effective customer engagement.
Key Responsibilities
- Answer sales and customer service telephone enquiries.
- Respond to and follow up on enquiries received via the company website, email, telephone, and live chat.
- Prepare, issue, and follow up customer quotations.
- Resolve customer service queries and issues efficiently.
- Ensure live chat enquiries are managed during business opening hours.
- Process customer purchase orders accurately and efficiently.
- Liaise with internal departments to ensure orders are delivered on time.
- Develop a thorough understanding of company products and services.
- Advise customers on suitable product selections based on their requirements.
- Conduct effective fact finding to identify customer needs.
- Arrange face-to-face meetings with prospective customers where required.
- Support the sales team in generating and nurturing quality sales opportunities.
About You
To be successful in this role, you will have:
- A minimum of 12 months’ experience in a Sales Administrator, Internal Sales, or similar role.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Good analytical and problem-solving skills.
- A proactive, self-motivated approach to work.
- The ability to work independently and use initiative.
- Strong organisational skills and attention to detail.
- A positive and professional attitude with a focus on delivering excellent customer experiences.
Benefits
- Competitive salary of up to £30,000 per annum based on experience.
- Free on-site parking.
- Permanent, full-time position.
- 23 days holiday + Bank holidays.
- Early finish on Fridays.
- Supportive and friendly working environment.
- Opportunity to develop your sales and customer service career.
Sales Administrator in Stourbridge employer: Thrive Employment
Join a dynamic team in Stourbridge as a Sales Administrator, where you will enjoy a competitive salary of up to £30,000 and the convenience of free on-site parking. Our supportive and friendly work culture fosters employee growth, offering opportunities to enhance your sales and customer service skills while enjoying a healthy work-life balance with early finishes on Fridays and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Stourbridge
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Administrator at Thrive Employment, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Thrive Employment. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Administrator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Administrator in Stourbridge
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Thrive Employment:When writing your cover letter, make sure to tailor your message specifically for Thrive Employment. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Thrive Employment
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Thrive Employment that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Thrive Employment that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Thrive Employment’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
