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- Tasks: Lead and coordinate employability services for young people in a vibrant coffee shop setting.
- Company: Thrive, an award-winning youth employability service in Liverpool City Centre.
- Benefits: Full-time role with a supportive team and the chance to make a real difference.
- Why this job: Empower young people while developing your leadership and organisational skills.
- Qualifications: Strong leadership and communication skills; experience with youth services is a plus.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Thrive is an award-winning youth employability service located in the City Centre where support workers, social workers, youth workers etc. can meet the young people they support in a safe and welcoming coffee shop environment. Young people attending Thrive can access laptops along with information about education and career pathways. Young people aged 18-24 can choose to become a Thrive member and attend Thrive as an alternative to their local Job Centre. Once a Thrive member, our team provide intensive job search support whilst connecting the young people with specialist services/support.
Responsibilities:
- Provide a safe, warm and welcoming environment where adults can meet the young people they care for.
- Promote Thrive across partner organisations, offering our safe space as a free resource to partners who work with young people.
- Support young people by connecting them to wrap-around support services.
- Provide information about careers for young people aged 16–24 in receipt of Universal Credit.
- Offer intensive job search support to secure employment opportunities for young people in receipt of Universal Credit.
The Role:
We are seeking a highly organised, motivated individual with excellent interpersonal skills to lead the delivery of services at Thrive. The role of Service Operational Lead is to ensure the smooth delivery of employability services and information sessions to young people across the Liverpool City Region. This is a full-time, on-site role based in Liverpool.
Delivery:
- You will be responsible for the coordination and planning of employability and information sessions for young people attending Thrive.
- Working alongside work coaches and our relationship manager, you will create an engaging and meaningful timetable of events that cover a variety of topics which impact young people’s lives.
- You will also provide one-to-one job search support to young people attending Thrive.
Front of House:
- In addition to the timetable and employability support, you will be responsible for the line management of our coffee shop host, ensuring coffee shop operations run smoothly.
Reporting / Managerial Administration:
- You will be a point of contact for funding partners and responsible for completing monthly statistics and reporting.
- You will also be responsible for maintaining the team records, such as annual leave and the recording of any absence.
- Your role will also include reviewing policies on a regular basis, ensuring relevant policies are in place and up to date.
Each day is different at Thrive, we are offering the opportunity to undertake a very rewarding role where you will form part of a small, supportive, dynamic team that works effectively together, changing the lives of young people across the Liverpool City Region.
Qualifications:
- Strong leadership, program management, and organisational skills.
- Experience in building and maintaining relationships with external stakeholders.
- Proficiency in mentoring, motivating, and supporting young people.
- Excellent communication and interpersonal skills.
- Problem-solving and critical thinking abilities to create innovative solutions.
- Familiarity with employment challenges faced by care-experienced and socially excluded youth is a plus.
- Flexibility and adaptability in a dynamic setting.
- Prior experience or a strong understanding of youth careers services is beneficial.
Role: Thrive Service Operational Lead
Location: Thrive Careers Hub, Liverpool City Centre (on-site role)
Contract: 12-month contract with the potential for renewal.
Service Delivery Lead in Liverpool employer: Thrive Careers Hub
Contact Detail:
Thrive Careers Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even pop into local coffee shops where young people gather. You never know who might have a lead on a job opportunity!
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to share who you are and what you're looking for in a job. Keep it short and sweet, but make sure it highlights your skills and passion for helping young people.
✨Tip Number 3
Follow up! After meeting someone or applying for a role, drop them a quick message to say thanks or to express your continued interest. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly helps us get to know you better and see how you fit into our Thrive family.
We think you need these skills to ace Service Delivery Lead in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping young people shine through. We want to see that you genuinely care about making a difference in their lives and are excited about the role at Thrive.
Tailor Your Experience: Make sure to highlight any relevant experience you have in youth services or employability support. We’re looking for specific examples that demonstrate your skills in leadership and relationship building, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications and how you fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thrive Careers Hub
✨Know Your Stuff
Before the interview, make sure you understand Thrive's mission and the specific challenges young people face in employability. Familiarise yourself with their services and think about how your skills can contribute to their goals.
✨Showcase Your Leadership Skills
As a Service Delivery Lead, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or project, especially in dynamic environments. Highlight how you motivated others and achieved results.
✨Engage with Real Scenarios
Think of potential scenarios you might encounter at Thrive, such as managing a busy coffee shop or coordinating an event for young people. Be ready to discuss how you'd handle these situations, demonstrating your problem-solving and critical thinking skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. This shows your genuine interest in the role and helps you understand how you can best support Thrive's mission. Ask about their current initiatives or how they measure success in their programmes.