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- Tasks: Lead a dynamic team to support neurodiverse individuals and ensure client satisfaction.
- Company: Join Thriiver, a leader in neurodiversity consultancy and workplace inclusion.
- Benefits: Enjoy flexible working, 23 days annual leave, and performance bonuses.
- Why this job: Make a real difference by empowering neurodiverse individuals in the workplace.
- Qualifications: Experience in team leadership and client management is essential.
- Other info: Hybrid work options and supportive culture for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
3 days ago Be among the first 25 applicants
Type: Full time / Monday to Friday / 9am-5:30 pm
Company Description
At Thriiver, we believe everyone should have the opportunity to thrive in the workplace. Since 1997, we’ve supported individuals and organisations with Workplace Needs Assessments, Assistive Technology, training, coaching, and advisory services to unlock potential and build truly inclusive cultures.
We are a neurodiversity consultancy, supporting individuals through the Department of Work and Pensions’ Access to Work programme, and working directly with employers to help support and embrace the strengths of neurodiverse and disabled employees.
Role Description
We are seeking a Client Services Team Leader to oversee our client services function and ensure positive outcomes for neurodiverse individuals.
Reporting to the Sales Director and Operations Manager, you will lead our client-services team to deliver consistent, high-quality services and build strong, long-term client relationships. You will support the team in meeting client objectives, responding to queries promptly, and ensuring clients experience value and support from Thriiver services.
You will also work closely with the Sales Director to support client renewals, expansions, and opportunities within existing accounts.
Job Description
- Lead, mentor, and motivate the client services team, fostering a supportive and inclusive environment.
- Allocate work, provide guidance and feedback, and monitor team performance to ensure service targets are met.
- Collaborate with Operations and Sales to coordinate workflows and team priorities.
Client Management
- Build and maintain trusted relationships with corporate and Access to Work clients.
- Understand client objectives and ensure services are delivered effectively to meet those goals.
- Support the Sales Director & Operations Manager with client onboarding, renewals, expansions, and opportunities within existing accounts.
Operational Management & Performance
- Monitor team performance against KPIs, service levels, and client satisfaction metrics.
- Implement process improvements and ensure adherence to established frameworks, procedures, and standards.
- Manage daily operations efficiently to meet service targets and SLAs.
- Support the implementation of the client services strategy to achieve company goals.
- Translate strategic priorities into actionable plans for the team.
- Gather client feedback and analyse performance data to identify opportunities for growth and improvement.
Person Specification
- Demonstrates ability to lead a team of at least 3 people, including allocating tasks, providing guidance, and monitoring performance.
- Demonstrates experience managing client accounts or delivering client-facing services, including resolving queries and meeting service objectives.
- Demonstrates ability to explain processes clearly, listen actively to client and team needs, identify issues promptly, and coordinate tasks to meet deadlines.
- Follows established frameworks, processes, and KPIs consistently while identifying opportunities to improve team workflows and client outcomes.
- Maintains clear and timely communication, meets commitments reliably, and works constructively with colleagues and clients to achieve shared goals.
- Must be UK based
- Full driving license
- Uses CRM or digital tools to track client interactions, monitor performance, and report outcomes.
- Shows awareness of workplace adjustments, neurodiversity, or disability inclusion (training will be provided).
- 23 days of Annual Leave
- Employee Assistance Programme including 24/7 GP appointments
- Hybrid and flexible working
- Free on-site parking
- Quarterly performance-related bonus
Recruitment & Interviews
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. You will be asked whether you require any adjustments during your application, and additional options can be requested by contacting Lucy.Amortegui@thriiver.co.uk
Interviews will be held virtually from the 15 th of October 2025, with slots available throughout the working day, including early and late options. In-person interviews can be arranged on request.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Industries
- Professional Training and Coaching
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Client Services Team Leader employer: Thriiver
Contact Detail:
Thriiver Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Services Team Leader role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews! Research Thriiver and understand their mission around neurodiversity. Tailor your answers to show how your experience aligns with their goals. We want to see that you’re genuinely interested in making a difference!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for leadership roles and client management. This will help you feel more confident when it’s your turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Client Services Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Team Leader role. Highlight your experience in leading teams and managing client accounts, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s mentoring a team or improving client satisfaction, we want to see how you’ve made a difference.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us quickly grasp your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Thriiver
✨Know the Company Inside Out
Before your interview, take some time to research Thriiver and its mission. Understand their focus on neurodiversity and how they support individuals through the Access to Work programme. This knowledge will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Client Services Team Leader, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, allocated tasks, and provided guidance. Highlight how you fostered an inclusive environment and achieved positive outcomes for clients.
✨Prepare for Client Management Scenarios
Think about potential client management scenarios you might face in this role. Be ready to discuss how you would build and maintain trusted relationships with clients, respond to queries, and ensure their objectives are met. Use specific examples to illustrate your problem-solving skills and client-focused approach.
✨Demonstrate Your Analytical Skills
The role involves monitoring team performance against KPIs and service levels. Be prepared to discuss how you've used data to identify opportunities for improvement in previous roles. Show that you can translate strategic priorities into actionable plans and are comfortable using CRM or digital tools to track performance.
