At a Glance
- Tasks: Lead a dynamic team to support neurodiverse individuals and enhance client relationships.
- Company: Thriiver, a pioneering neurodiversity consultancy dedicated to workplace inclusion.
- Benefits: Enjoy 23 days of annual leave, hybrid working, and a quarterly performance bonus.
- Other info: Flexible interview options and a supportive recruitment process for all candidates.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and client management is essential.
The predicted salary is between 29700 - 36300 £ per year.
3 days ago Be among the first 25 applicants
Type
- Full time / Monday to Friday / 9am-5:30 pm
- Company Description
At Thriiver, we believe everyone should have the opportunity to thrive in the workplace.
Since 1997, we’ve supported individuals and organisations with Workplace Needs Assessments, Assistive Technology, training, coaching, and advisory services to unlock potential and build truly inclusive cultures.
We are a neurodiversity consultancy, supporting individuals through the Department of Work and Pensions’ Access to Work programme, and working directly with employers to help support and embrace the strengths of neurodiverse and disabled employees.
- Role Description
- We are seeking a
Client Services Team Leader to oversee our client services function and ensure positive outcomes for neurodiverse individuals.
Reporting to the Sales Director and Operations Manager, you will lead our client-services team to deliver consistent, high-quality services and build strong, long-term client relationships.
You will support the team in meeting client objectives, responding to queries promptly, and ensuring clients experience value and support from Thriiver services.
You will also work closely with the Sales Director to support client renewals, expansions, and opportunities within existing accounts.
Job Description
- Lead, mentor, and motivate the client services team, fostering a supportive and inclusive environment.
- Allocate work, provide guidance and feedback, and monitor team performance to ensure service targets are met.
- Collaborate with Operations and Sales to coordinate workflows and team priorities.
- Client Management
- Build and maintain trusted relationships with corporate and Access to Work clients.
- Understand client objectives and ensure services are delivered effectively to meet those goals.
- Support the Sales Director & Operations Manager with client onboarding, renewals, expansions, and opportunities within existing accounts.
- Operational Management & Performance
- Monitor team performance against KPIs, service levels, and client satisfaction metrics.
- Implement process improvements and ensure adherence to established frameworks, procedures, and standards.
- Manage daily operations efficiently to meet service targets and SLAs.
- Support the implementation of the client services strategy to achieve company goals.
- Translate strategic priorities into actionable plans for the team.
- Gather client feedback and analyse performance data to identify opportunities for growth and improvement.
Person Specification
- Demonstrates ability to lead a team of at least 3 people, including allocating tasks, providing guidance, and monitoring performance.
- Demonstrates experience managing client accounts or delivering client-facing services, including resolving queries and meeting service objectives.
- Demonstrates ability to explain processes clearly, listen actively to client and team needs, identify issues promptly, and coordinate tasks to meet deadlines.
- Follows established frameworks, processes, and KPIs consistently while identifying opportunities to improve team workflows and client outcomes.
- Maintains clear and timely communication, meets commitments reliably, and works constructively with colleagues and clients to achieve shared goals.
- Must be UK based
- Full driving license
- Uses CRM or digital tools to track client interactions, monitor performance, and report outcomes.
- Shows awareness of workplace adjustments, neurodiversity, or disability inclusion (training will be provided).
- 23 days of Annual Leave
- Employee Assistance Programme including 24/7 GP appointments
- Hybrid and flexible working
- Free on-site parking
- Quarterly performance-related bonus
- Recruitment & Interviews
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.
You will be asked whether you require any adjustments during your application, and additional options can be requested by contacting Lucy.
Amortegui@thriiver. co. uk
Interviews will be held virtually from the 15 th of October 2025, with slots available throughout the working day, including early and late options.
In-person interviews can be arranged on request.
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Industries
- Professional Training and Coaching
- #J-18808-Ljbffr
Client Services Team Leader in Brighton employer: Thriiver
As a leading neurodiversity consultancy, we pride ourselves on fostering an inclusive and supportive work environment that champions diversity and empowers our employees. With a strong focus on professional development, we offer numerous growth opportunities alongside competitive benefits such as 23 days of annual leave and a quarterly performance-related bonus, all while embracing flexible hybrid working arrangements. Join us in making a meaningful impact in the lives of our clients and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Leader in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thriiver. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thriiver before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Team Leader in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thriiver:Your cover letter is your chance to shine! Tell us why you want to work at Thriiver specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thriiver!
How to prepare for a job interview at Thriiver
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
