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- Tasks: Deliver exceptional customer service and coordinate vehicle rentals.
- Company: Join Thrifty, the UK's largest privately owned leasing company.
- Benefits: Enjoy 30 days holiday, a pension scheme, and employee discounts.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a growing family business that values its people.
- Qualifications: Strong communication skills and a full driving licence required.
The predicted salary is between 10 - 12 £ per hour.
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Excellent customer service and communication skills
- Proficient computer skills
- A full driving license (held for at least 12 months)
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
Evening Customer Service Centre Advisor (Part Time) in Watford employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time) in Watford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, they’re looking for someone who can communicate effectively with customers, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time) in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight your communication skills and any relevant experience in fast-paced environments to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Skills: Don’t forget to mention your computer skills and any experience with handling customer queries. We want to see how you can help us deliver outstanding service, so be specific about your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or handled difficult situations. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Think of instances where your meticulous nature made a difference, whether it was in coordinating deliveries or ensuring customer satisfaction. Highlighting these moments will show that you understand the importance of precision in customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service situations. Practice responding to scenarios like dealing with an unhappy customer or managing multiple tasks at once. This preparation will help you feel more confident and ready to tackle any question thrown your way.