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For Companies At a Glance
- Tasks: Provide outstanding customer service and manage vehicle hire reservations.
- Company: Join Switch, the largest privately-owned leasing company in the UK.
- Benefits: Enjoy 22 days holiday, employee discounts, and a cycle to work scheme.
- Why this job: Be part of a supportive team and create exceptional experiences for customers.
- Qualifications: No experience needed; just bring your communication skills and enthusiasm.
- Other info: Full training provided with opportunities for career growth.
The predicted salary is between 20400 - 30400 £ per year.
Location: RAC House
Hours: 40 hours Monday-Friday + Saturday and Sunday shift rota
Salary: £25,479.82 per annum
Benefits:
- 22 days holiday, increasing to 27 plus bank holidays
- Free onsite parking
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role:
You will be a valued member of a team Switch Team based at the RAC Offices, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service. No prior experience is necessary, full training will be given. This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
- To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
- Regularly monitor personal and team in-boxes and respond to emails
- Ensure all customer complaints are resolved to the customers satisfaction
- To process data accurately using a variety of in-house systems
- Answer calls and promptly resolve any requests or queries
The Candidate:
- Happy to work independently, as well as in a part of the team
- Excellent communication skills
- Strong organisational skills and attention to detail
- Ability to multitask
- IT literate
About Us:
Switch is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team. As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our people remain at the heart of everything we do. Shape the future with us.
APPLY NOW and join our team!
Reservations Agent in Walsall employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Walsall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RAC and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your skills and how they relate to the Reservations Agent role.
✨Tip Number 3
Show off your communication skills! Since this role involves a lot of customer interaction, be ready to demonstrate your ability to handle queries and complaints effectively during the interview. Use examples from past experiences if you can.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservations Agent in Walsall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Reservations Agent. We want to see how you can contribute to our team, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and maybe even include examples of how you've successfully handled customer queries in the past.
Be Organised and Detail-Oriented: Attention to detail is key for this position. When writing your application, make sure everything is well-structured and free from errors. We appreciate candidates who take the time to present their information clearly and accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Switch!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Role Inside Out
Before your interview, make sure you understand what a Reservations Agent does. Familiarise yourself with the responsibilities listed in the job description, like providing outstanding customer service and handling queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a Reservations Agent, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare examples of how you've successfully handled customer interactions in the past, even if they’re from different contexts.
✨Demonstrate Your Organisational Skills
The role requires strong organisational skills and attention to detail. Be ready to discuss how you manage your time and tasks effectively. You could share a story about a time when you juggled multiple responsibilities and still delivered great results.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might ask about the team culture or how success is measured for a Reservations Agent. It’s a great way to engage with the interviewer and leave a lasting impression.
