At a Glance
- Tasks: Assist customers with car rentals and ensure a seamless experience.
- Company: Join Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Other info: Dynamic work environment with opportunities for growth in a family-oriented business.
- Why this job: Gain valuable customer service skills while earning a salary and qualifying for an apprenticeship.
- Qualifications: GCSE in Math and English, strong communication and admin skills.
The predicted salary is between 18500 - 25000 £ per year.
Full time on the job training working with a third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 apprenticeship. You will earn a monthly salary as you learn the ropes whilst getting structured training on the job at one of our branches.
Location: Truro
Hours: Full Time 40 hours Mon-Fri
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role: As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Switch process
- Answering phone calls and responding to emails
Skills, Experience, and Qualifications Required:
- GCSE required in Math and English
- Communication skills
- Strong administrative skills
- Proficient computer skills
About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Apprentice in Truro employer: Thrifty Car & Van Rental
Thrifty is an exceptional employer that prioritises the growth and development of its employees, offering a structured apprenticeship programme that combines hands-on training with valuable customer service skills. Located in Truro, our vibrant work culture fosters teamwork and inclusivity, while generous benefits such as 30 days holiday, a company pension scheme, and employee discounts ensure a rewarding experience for all staff. Join us to be part of a family business where your contributions truly matter and career advancement opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Truro
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand our values and what makes us tick. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills match the role of a Customer Service Apprentice. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! We want to see the real you during the interview. Be enthusiastic and let your passion for customer service shine through. Remember, we’re looking for someone who fits into our friendly culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Customer Service Apprentice in Truro
Some tips for your application 🫡
Show Off Your Communication Skills:As a Customer Service Apprentice, your communication skills are key! Make sure to highlight any experience you have in customer-facing roles or situations where you've had to communicate effectively. We want to see how you can connect with customers!
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to this specific role. Mention why you're excited about working with us at Thrifty and how your skills match what we're looking for.
Be Detail-Oriented:Attention to detail is crucial in this role. When filling out your application, double-check for any typos or errors. A polished application shows us that you care about the little things, which is super important in customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Thrifty!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided excellent service. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you've managed administrative tasks in the past, ensuring accuracy and efficiency. You might even want to bring a few examples of how you’ve handled paperwork or processes in previous roles or studies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows that you’re engaged and eager to learn, which is exactly the attitude they’re looking for.
