At a Glance
- Tasks: Assist customers with rental needs in-person and over the phone.
- Company: Join Thrifty Car & Van Rental, a leading UK rental company focused on customer service.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Why this job: Start your career in a fast-paced environment with in-job training and growth opportunities.
- Qualifications: Must have excellent customer service skills and a valid driving license for at least 12 months.
- Other info: Flexible zero-hour contract with opportunities for commission through upselling rentals.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Interested in this role You can find all the relevant information in the description below. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients. What can we offer you? 20 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.Clickhere to read some of our success stories. https://thrifty.co.uk/recruit/recruitment-success-stories.htm JBRP1_UKTJ
Thrifty Car & Van Rental | Rental Agent | salisbury employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Thrifty Car & Van Rental | Rental Agent | salisbury
β¨Tip Number 1
Familiarize yourself with the car and van rental industry. Understanding the basics of how rental agreements work and the types of vehicles available can give you an edge during your interactions with customers.
β¨Tip Number 2
Practice your customer service skills! Since this role heavily involves assisting customers, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
β¨Tip Number 3
Be prepared to discuss your availability. Since this is a zero-hour contract, showing flexibility in your schedule can make you a more attractive candidate for the position.
β¨Tip Number 4
Highlight any previous experience in the service industry during your interview. Even if itβs not directly related to car rentals, showcasing your ability to provide excellent customer service will resonate well with the hiring team.
We think you need these skills to ace Thrifty Car & Van Rental | Rental Agent | salisbury
Some tips for your application π«‘
Understand the Role: Make sure you fully understand the responsibilities of a Rental Agent. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customize your CV to reflect your experience in the service industry. Emphasize your ability to work both independently and as part of a team, as well as your attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and adapt, especially since they offer in-the-job training.
Highlight Availability: Since this is a zero-hour contract, clearly state your availability throughout the week in your application. This shows your flexibility and readiness to meet the company's needs.
How to prepare for a job interview at Thrifty Car & Van Rental
β¨Show Your Customer Service Skills
Since this role heavily focuses on customer interactions, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experience you have in the service industry and how you handled challenging situations.
β¨Demonstrate Teamwork and Independence
The job requires both teamwork and the ability to work independently. Be ready to discuss instances where you've successfully collaborated with others as well as times when you took initiative on your own.
β¨Familiarize Yourself with the Rental Process
Understanding the basics of car and van rentals can set you apart. Research common rental procedures and be ready to discuss how you would assist customers with their rental needs, including upselling long-term rentals.
β¨Prepare Questions for the Interviewer
Asking insightful questions shows your interest in the role and the company. Consider asking about the training process, opportunities for advancement, or what a typical day looks like for a Rental Agent at Thrifty.