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- Tasks: Assist customers with their rental needs in-person and over the phone.
- Company: Join Thrifty Car and Van Rental, a leading UK rental company.
- Benefits: Enjoy 20 days holiday, pension contributions, and employee discounts.
- Why this job: Kickstart your career in the car rental industry with training and commission opportunities.
- Qualifications: Customer service experience and a valid driving licence required.
- Other info: Dynamic team environment with great career growth potential.
The predicted salary is between 11 - 16 £ per hour.
Location: Bristol North
This role is a zero-hour contract, we are looking for someone who can be available across the week. Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Rental Agent in Stoke Gifford employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent in Stoke Gifford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of interaction with customers, think of scenarios where you’ve provided excellent service. Be ready to share these experiences during your interview to demonstrate your ability to handle various situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential employer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at Thrifty. Don’t miss out on this opportunity!
We think you need these skills to ace Rental Agent in Stoke Gifford
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what we’re looking for in a Rental Agent so you can tailor your application to highlight your relevant experience and skills.
Show Off Your Customer Service Skills: Since this role is all about assisting customers, don’t forget to showcase your customer service experience in your application. We want to see how you’ve gone above and beyond to help customers in the past!
Be Yourself: When writing your application, let your personality shine through! We’re looking for hardworking individuals who can fit into our team, so don’t be afraid to show us who you are and why you’d be a great addition to our family.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know Your Stuff
Before the interview, make sure you understand the role of a Rental Agent inside out. Familiarise yourself with the car and van rental industry, including common customer queries and the services offered by Thrifty. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Customer Service Skills
Since this role is all about assisting customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your ability to deliver outstanding service.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and concisely. This will not only boost your confidence but also help you refine your answers to common interview questions related to teamwork and working in a fast-paced environment.
✨Dress the Part
Even though the role may involve a casual work environment, it's important to dress smartly for the interview. Aim for business casual attire that reflects professionalism. This shows respect for the interview process and helps create a positive first impression.