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- Tasks: Assist customers with their rental needs and provide outstanding service.
- Company: Join Thrifty Car and Van Rental, a leading family-run business.
- Benefits: Enjoy 22 days holiday, pension contributions, and employee discounts.
- Why this job: Kickstart your career in the car rental industry with training and growth opportunities.
- Qualifications: Must hold a full-valid driving licence for at least 12 months.
- Other info: Be part of a dynamic team with exciting events and bonus potential.
The predicted salary is between 13 - 16 £ per hour.
This role is a 30 Hour Contract. Are you looking to start a career in the Car and Van Rental Industry? We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
- 22 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Car Rental Agent in Slough employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Rental Agent in Slough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the car rental industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your ability to build rapport with clients.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This not only streamlines the process but also gives you a chance to showcase your enthusiasm for joining our team at Thrifty Car and Van Rental.
We think you need these skills to ace Car Rental Agent in Slough
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you can assist customers and build rapport, as that's a big part of being a Rental Agent.
Tailor Your CV and Cover Letter: Don’t just send the same CV everywhere! Tailor your CV and cover letter to match the job description. Mention your interest in the car rental industry and how you can contribute to our team at Thrifty.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know Your Stuff
Before the interview, make sure you understand the car rental industry and the specific services offered by the company. Familiarise yourself with their fleet options and any unique selling points they have. This will show your genuine interest in the role and help you answer questions more confidently.
✨Customer Service is Key
Since this role heavily involves customer interaction, be prepared to discuss your previous experiences in customer service. Think of examples where you went above and beyond for a customer or handled a difficult situation. Highlighting your ability to build rapport will resonate well with the interviewers.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to sales and customer service. Practising your responses will help you articulate your thoughts clearly during the actual interview, making you feel more at ease.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the company has a casual dress code, showing up in professional attire demonstrates your seriousness about the position and respect for the interview process.