At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer service in a fast-paced environment.
- Company: Join Thrifty Car and Van Rental, a leading family-run rental company in the UK.
- Benefits: Enjoy a company car, 30 days holiday, pension contributions, and employee discounts.
- Other info: Fast-paced role with great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact by driving business success and developing your leadership skills.
- Qualifications: Management experience in the service industry and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you looking for a challenge in a fast-paced environment? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided.
As Branch Manager, you will be responsible for leading and developing a great team whilst striving to exceed your KPIs. You will drive the branch forward by increasing business levels and ensuring premier quality service to new and existing customers. The role will involve recruiting, training, and managing the staff within the branch with the assistance of the in-house HR and Recruitment teams.
At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time.
What can we offer you?
- Company Car
- 30 days holiday, inclusive of bank holidays
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments above your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have previous management experience in the service industry.
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
In your role, you will oversee the smooth running of your rental branch and exceeding customer expectations. In a typical day, you will ensure all reservations, bookings and enquiries are handled promptly and efficiently whilst identifying sales opportunities and motivating your team in upselling. You will manage the damage process and ensure your team are fully trained on the process and ensure all service level agreements are met. As this is a fast paced, and sometimes a high-pressure environment, you will need to always project an upbeat and professional persona to help your teams morale.
This role is a 40 hour per week contract, working across the week as branches are open on the weekend.
About us:
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Apply now!
Branch Manager in Sheffield employer: Thrifty Car & Van Rental
Thrifty Car and Van Rental is an excellent employer that prioritises employee development and satisfaction, offering a supportive work culture where teamwork and exceptional customer service are at the forefront. With benefits such as a company car, generous holiday allowance, and access to an employee discount scheme, we ensure our staff feel valued and motivated. Located in a fast-paced environment, this role provides ample opportunities for career growth and the chance to be part of a family-run business that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Branch Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the team at Thrifty Car and Van Rental.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and customer service. We all know that being a Branch Manager means handling tough situations, so be ready to share examples of how you've excelled in similar scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Thrifty Car and Van Rental.
We think you need these skills to ace Branch Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Branch Manager role. Highlight your management experience and any relevant skills that match the job description. We want to see how you can lead a team and drive success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this fast-paced environment. Share specific examples of how you've exceeded KPIs or delivered exceptional customer service in the past.
Showcase Your Team Spirit:As a Branch Manager, teamwork is key! In your application, mention experiences where you've successfully led a team or collaborated with others to achieve goals. We love seeing candidates who can motivate and inspire their colleagues.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our Thrifty family!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty Car and Van Rental. Understand their values, services, and what sets them apart in the rental industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've motivated a team, handled conflicts, or exceeded KPIs. This will demonstrate your capability to drive the branch forward.
✨Prepare for Customer Service Scenarios
Given the emphasis on exceptional customer service, be ready to discuss how you've dealt with challenging customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
