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For Companies At a Glance
- Tasks: Provide outstanding customer service and manage vehicle hire reservations.
- Company: Thrifty, the largest privately-owned leasing company in the UK.
- Benefits: 22 days holiday, gym access, employee discounts, and a pension scheme.
- Why this job: Join a supportive team and create exceptional experiences for customers.
- Qualifications: No prior experience needed; just bring your communication skills and enthusiasm.
- Other info: Full training provided with opportunities for career growth.
The predicted salary is between 20400 - 28900 £ per year.
Job Title: Call Centre Advisor
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Location: Exeter Head Office – Full Time
Hours: 40 hours Monday-Friday + Saturday shift rota
Salary: £25,479.82 per annum
Benefits:
22 days holiday, increasing to 27 plus bank holidays
Free onsite parking
Free onsite gym
Company pension scheme
Employee discount scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates
The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.
No prior experience is necessary, full training will be given.
This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
Regularly monitor personal and team inboxes and respond to emails
Ensure all customer complaints are resolved to the customers satisfaction
To process data accurately using a variety of
inhouse
systems
Answer calls and promptly resolve any requests or queries
The Candidate:
Happy to work independently, as well as in a
part of the
team
Excellent communication skills
Strong organisational skills and attention to detail
Ability to multitask
IT literate
About Us:
Thrifty is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.
As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do.
Shape the future with us APPLY NOW and join our team!
TPBN1_UKTJ
Reservations Agent employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can provide outstanding customer service, just like they’re looking for.
✨Tip Number 3
Be ready to share examples! Think of times when you've gone above and beyond for a customer or resolved a tricky situation. These stories will help demonstrate your problem-solving skills and ability to handle queries confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations Agent role. Highlight your communication skills and any experience that shows you can provide outstanding customer service, even if it’s from a different field.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share a bit about why you’re excited about this role and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the vehicle hire industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Agent, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare examples of how you've successfully handled customer queries or complaints in the past, as this will demonstrate your ability to provide outstanding service.
✨Demonstrate Your Organisational Skills
The role requires strong organisational skills and attention to detail. Be ready to discuss how you manage your time and tasks effectively. You could share specific strategies or tools you use to stay organised, which will highlight your suitability for the position.
✨Prepare for Common Interview Questions
Think about common questions you might face, such as 'How do you handle difficult customers?' or 'Can you give an example of when you worked as part of a team?' Practising your responses will help you feel more confident and articulate during the actual interview.
