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- Tasks: Assist customers with rental needs in-person and over the phone, ensuring excellent service.
- Company: Thrifty Car and Van Rental is a leading UK rental company focused on customer satisfaction.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Why this job: Join a supportive team, gain valuable experience, and make a real impact in customer service.
- Qualifications: Must be hardworking, detail-oriented, and have a valid driving licence with good customer service skills.
- Other info: This is a zero-hour contract with flexible hours, perfect for students or those seeking part-time work.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent in York
✨Tip Number 1
Familiarise yourself with the car and van rental industry. Understanding the basics of how rental agreements work and the types of vehicles available can give you an edge during interviews. Research Thrifty Car and Van Rental specifically to know their fleet and services.
✨Tip Number 2
Practice your customer service skills. Since this role heavily involves interacting with customers, consider role-playing scenarios where you handle various customer inquiries or complaints. This will help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Network with current or former employees of Thrifty. They can provide valuable insights into the company culture and what it takes to succeed as a Rental Agent. LinkedIn or local job fairs can be great places to make these connections.
✨Tip Number 4
Be ready to demonstrate your flexibility and availability. Since this is a zero-hour contract, showing that you can adapt to varying schedules and are willing to work during peak times can make you a more attractive candidate.
We think you need these skills to ace Rental Agent in York
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Rental Agent. Familiarise yourself with customer service expectations and the importance of upselling in this role.
Tailor Your CV: Highlight any relevant experience in customer service or the rental industry. Emphasise skills such as communication, teamwork, and attention to detail that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Thrifty Car and Van Rental and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Show Your Customer Service Skills
As a Rental Agent, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Demonstrate Your Teamwork Ability
This role requires working both independently and as part of a team. During the interview, discuss experiences where you successfully collaborated with others to achieve a common goal. This will show that you can thrive in a fast-paced environment.
✨Know the Company and Its Values
Research Thrifty Car and Van Rental before your interview. Understand their commitment to customer service and their growth as a family business. Being knowledgeable about the company will demonstrate your genuine interest in the role.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific rental scenarios, such as dealing with a customer complaint or upselling a long-term rental. Practising these scenarios beforehand will help you respond confidently during the interview.
