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- Tasks: Assist customers with rental needs in-person and over the phone, ensuring excellent service.
- Company: Thrifty Car and Van Rental is a leading UK rental company focused on customer satisfaction.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Why this job: Join a supportive team with training opportunities and a chance to grow in a thriving industry.
- Qualifications: Must have great communication skills, attention to detail, and a valid driving licence.
- Other info: Flexible zero-hour contract with opportunities for commission on upselling rentals.
Location: Northampton. This role is a zero-hour contract, we are looking for someone who can be available across the week.
Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.
Click here to read some of our success stories.
Rental Agent in Northampton employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent in Northampton
✨Tip Number 1
Familiarise yourself with the car and van rental industry. Understanding the basics of how rental agreements work and the types of vehicles available can give you an edge during interviews.
✨Tip Number 2
Practice your customer service skills. Since this role heavily involves interacting with customers, consider role-playing scenarios where you handle various customer inquiries or complaints to build your confidence.
✨Tip Number 3
Network with current employees or others in the industry. Engaging with people who have experience in rental services can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Be prepared to discuss your availability. Since this is a zero-hour contract, showing flexibility and a willingness to work varied hours can make you a more attractive candidate.
We think you need these skills to ace Rental Agent in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required attention to detail. Emphasise skills that align with the responsibilities of a Rental Agent, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the car and van rental industry. Mention why you want to work for Thrifty specifically and how your background makes you a great fit for the role.
Highlight Availability: Since this is a zero-hour contract, clearly state your availability in your application. Mention your flexibility to work across the week, which is crucial for this position.
Showcase Customer Service Skills: In both your CV and cover letter, provide examples of how you've delivered excellent customer service in previous roles. This will demonstrate your capability to meet the expectations of the Rental Agent position.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Customer Service Skills
As a Rental Agent, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past, whether in person or over the phone. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail, especially when completing rental agreements and conducting vehicle checks. Be ready to discuss how you ensure accuracy in your work and any systems you use to stay organised.
✨Familiarise Yourself with the Company
Research Thrifty Car and Van Rental before your interview. Understand their values, services, and what sets them apart in the industry. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to think on your feet or resolve conflicts, and be prepared to explain your thought process.
