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- Tasks: Assist customers with car and van rentals, providing excellent service.
- Company: Join a dynamic team in the thriving Car and Van Rental Industry.
- Benefits: Enjoy flexible hours with a zero-hour contract and comprehensive training.
- Why this job: Kickstart your career with hands-on experience and a supportive work culture.
- Qualifications: No prior experience needed; just a passion for customer service.
- Other info: Ideal for high school and college students seeking part-time work.
Location: Bristol North This role is a zero-hour contract, we are looking for someone who can be available across the week.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions.
This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients.
What can we offer you? 20 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers.
You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction.
You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches.
You will also take part in conducting daily fleet and vehicle checks.
About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service.
Such growth has brought increased career opportunities and security for each of our employees.
As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet.
We operate in 88 rental locations across the UK, Scotland, and Northern Ireland.
Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are.
In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself. xsabvtc
Click here to read some of our success stories.
Rental Agent employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent
✨Tip Number 1
Familiarise yourself with the car and van rental industry. Research common practices, customer service expectations, and the types of vehicles typically offered. This knowledge will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the rental industry. Attend local events or join online forums to connect with current Rental Agents. They can provide insights and tips that could be invaluable when applying for the role.
✨Tip Number 3
Prepare for potential scenarios you might face as a Rental Agent. Think about how you would handle customer complaints or vehicle issues. Demonstrating your problem-solving skills can impress hiring managers.
✨Tip Number 4
Show your flexibility and availability during the interview process. Since this is a zero-hour contract, emphasising your willingness to work varied hours can make you a more attractive candidate.
We think you need these skills to ace Rental Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Rental Agent. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your work experience, skills, and any customer service roles you've held. Emphasise your ability to work flexible hours, as this is crucial for a zero-hour contract.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for starting a career in the Car and Van Rental Industry. Mention any relevant experience or skills, and explain why you would be a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Show Enthusiasm for the Industry
Make sure to express your interest in the car and van rental industry during the interview. Employers appreciate candidates who are genuinely excited about the role and the company, so do some research on the industry trends and share your thoughts.
✨Highlight Customer Service Skills
As a Rental Agent, you'll be interacting with customers regularly. Be prepared to discuss your previous customer service experiences, even if they are from different sectors. Use specific examples to demonstrate how you handled challenging situations or provided excellent service.
✨Be Flexible and Adaptable
Since this is a zero-hour contract, flexibility is key. Be ready to discuss your availability and willingness to work varied hours. Highlight any past experiences where you successfully adapted to changing schedules or demands.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or growth potential within the role. This shows your genuine interest and helps you assess if the job is right for you.
