At a Glance
- Tasks: Assist customers with their rental needs and provide excellent service in person and over the phone.
- Company: Join a leading family-run car and van rental company in the UK.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Other info: Be part of a supportive team with exciting events and a dynamic work culture.
- Why this job: Kickstart your career in a fast-paced environment with in-job training and growth opportunities.
- Qualifications: Great customer service skills, attention to detail, and a valid driving licence required.
The predicted salary is between 10 - 12 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week.
Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.
Rental Agent employer: Thrifty Car & Van Rental
At Thrifty Car and Van Rental, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual growth. With comprehensive training, competitive benefits including a pension scheme, employee discounts, and opportunities for bonuses, we ensure our employees feel valued and motivated. Our commitment to outstanding customer service and a family-oriented environment makes us a rewarding place to start your career in the car rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential employer.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Thrifty team right from the start.
We think you need these skills to ace Rental Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Rental Agent role. Highlight any customer service experience you have, as we love to see how you've gone above and beyond for customers in the past!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you want to join our team at Thrifty. Be genuine and let your personality come through!
Show Off Your Communication Skills:Since you'll be interacting with customers both in-person and over the phone, it's important to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other exciting opportunities we have available!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company
Before your interview, take some time to research Thrifty Car and Van Rental. Understand their values, services, and what sets them apart in the rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations, as this will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice common scenarios like upselling rentals or resolving customer complaints. This will demonstrate your ability to think on your feet and provide exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture, training opportunities, or growth within the role. This shows that you’re not just interested in the job, but also in how you can contribute to and grow with Thrifty.
