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- Tasks: Assist customers with their rental needs in-person and over the phone.
- Company: Exciting company in the Car and Van Rental Industry.
- Benefits: In-the-job training and potential for career growth.
- Why this job: Kickstart your career in a dynamic industry with hands-on experience.
- Qualifications: No prior experience needed; just a passion for customer service.
- Other info: Flexible 30-hour contract with opportunities to learn and grow.
Location: Huddersfield
This role is a zero-hour contract, we are looking for someone who can be available across the week.
Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.
Rental Agent employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, so make sure you look professional and ready to represent the company well.
✨Tip Number 4
After the interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation and keep yourself fresh in their minds as they make their decision.
We think you need these skills to ace Rental Agent
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what the role of a Rental Agent involves, so make sure to highlight relevant skills and experiences in your application.
Show Your Customer Service Skills: As a Rental Agent, you'll be interacting with customers a lot. We love to see examples of how you've provided great customer service in the past. Whether it's through previous jobs or personal experiences, let us know how you can make our customers feel valued.
Be Yourself: We’re looking for genuine people who are excited about starting a career in the Car and Van Rental Industry. Don’t be afraid to let your personality shine through in your application. We want to get to know the real you!
Apply Through Our Website: Once you're ready to submit your application, make sure to apply through our website. It’s the easiest way for us to receive your details and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Rental Industry
Familiarise yourself with the car and van rental industry. Research common practices, key players, and current trends. This will not only show your interest but also help you answer questions more confidently.
✨Practice Customer Interactions
Since the role involves assisting customers both in-person and over the phone, practice common customer service scenarios. Role-play with a friend or family member to get comfortable with handling inquiries and resolving issues.
✨Showcase Your Communication Skills
Effective communication is key for a Rental Agent. During the interview, focus on speaking clearly and confidently. Use examples from past experiences where you successfully communicated with customers or resolved conflicts.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, training opportunities, or growth potential within the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.