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- Tasks: Assist customers with vehicle rentals and provide excellent service.
- Company: Dynamic car and van rental company in Truro.
- Benefits: Flexible hours, in-job training, and career progression opportunities.
- Why this job: Kickstart your career in a thriving industry with hands-on experience.
- Qualifications: No prior experience needed; just a passion for customer service.
- Other info: Zero-hour contract allows for flexible working across the week.
This role is a 30 Hour Contract Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients. What can we offer you? 22 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself. Click here to read some of our success stories. https://thrifty.co.uk/recruit/recruitment-success-stories.htm
Rental Agent employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the car and van rental industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your customer service skills. As a Rental Agent, you'll be dealing with customers all day. Role-play scenarios with a mate to get comfortable handling different situations and queries.
✨Tip Number 3
Be flexible with your availability. Since this is a zero-hour contract, showing that you can work various shifts will make you more appealing to employers. Let them know you're ready to jump in whenever needed!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace the application process. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Rental Agent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the car and van rental industry shine through. We want to see that you're excited about the opportunity and ready to learn!
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that relate to customer service or rentals. Even if you don’t have direct experience, we love seeing transferable skills that show you can handle the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to what makes you a great fit for the Rental Agent position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Rental Industry
Familiarise yourself with the car and van rental industry. Research common practices, customer service expectations, and any recent trends. This will show your enthusiasm for the role and help you answer questions more confidently.
✨Highlight Your Customer Service Skills
As a Rental Agent, you'll be dealing with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service. This could be from previous jobs, volunteer work, or even school projects.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle difficult customers or unexpected situations. Practising these scenarios can help you articulate your thought process clearly.
✨Show Flexibility and Availability
Since this is a zero-hour contract, emphasise your flexibility and willingness to work varied hours. Be honest about your availability throughout the week, as this will demonstrate your commitment to the role.
