Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with car and van rentals while providing excellent service.
- Company: Exciting rental company in Truro, perfect for starting your career.
- Benefits: Flexible zero-hour contract with in-job training provided.
- Why this job: Kickstart your career in the car rental industry with hands-on experience.
- Qualifications: No prior experience needed; just a passion for customer service.
- Other info: Great opportunity for growth and learning in a dynamic environment.
Location: Truro
This role is a zero-hour contract, we are looking for someone who can be available across the week.
Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.Clickhere to read some of our success stories.
https://thrifty.co.uk/recruit/recruitment-success-stories.htm
Rental Agent employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the car and van rental industry. They might know about openings that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Practice your customer service skills! As a Rental Agent, you'll be dealing with customers all the time. Role-play scenarios with a mate to get comfortable handling different situations and queries.
✨Tip Number 3
Be flexible with your availability! Since this is a zero-hour contract, showing that you can work various shifts will make you more appealing to employers. Let them know you're ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing enthusiastic candidates who are keen to start their journey in the rental industry!
We think you need these skills to ace Rental Agent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the car and van rental industry shine through. We want to see that you're excited about the opportunity and ready to learn!
Tailor Your Application: Make sure to customise your application to highlight any relevant experience or skills you have. Even if you’re new to the industry, we appreciate transferable skills that show you can assist customers effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that makes it easy for us to see why you’d be a great fit for the Rental Agent role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Rental Industry
Familiarise yourself with the car and van rental industry. Research common practices, customer service expectations, and any recent trends. This will show your enthusiasm and commitment to the role.
✨Highlight Your Customer Service Skills
As a Rental Agent, you'll be dealing with customers regularly. Prepare examples from your past experiences where you provided excellent customer service. This could be from previous jobs, volunteer work, or even personal experiences.
✨Be Flexible and Available
Since this is a zero-hour contract, emphasise your availability and willingness to work varied hours. Be honest about your schedule and how you can adapt to meet the company's needs.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. This could be about the training process, team dynamics, or growth opportunities within the company. It shows you're genuinely interested in the position and eager to learn.
