At a Glance
- Tasks: Assist customers with car rentals and ensure a seamless experience.
- Company: Join Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Other info: Dynamic work environment with opportunities for growth in a family-run business.
- Why this job: Gain valuable customer service skills while earning a salary and completing an apprenticeship.
- Qualifications: GCSEs in Math and English, strong communication and admin skills.
The predicted salary is between 18500 - 25000 £ per year.
Full time on the job training working with a third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 apprenticeship. You will earn a monthly salary as you learn the ropes whilst getting structured training on the job at one of our branches.
Location: Reading
Hours: Full Time 40 hours Mon-Fri
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role: As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Switch process
- Answering phone calls and responding to emails
Skills, Experience, and Qualifications Required:
- GCSE required in Math and English
- Communication skills
- Strong administrative skills
- Proficient computer skills
About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Apprentice in Reading employer: Thrifty Car & Van Rental
Thrifty is an exceptional employer that prioritises the growth and development of its employees, offering a structured apprenticeship programme that combines hands-on experience with formal training. Located in Reading, our vibrant work culture fosters teamwork and innovation, while generous benefits such as 30 days holiday, a company pension scheme, and employee discounts ensure a rewarding work-life balance. Join us to be part of a family-oriented business where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Customer Service Apprentice, you'll need to demonstrate that you can communicate effectively with customers and colleagues alike.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Apprentice in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer service, make sure to highlight your communication skills in your application. Use clear and friendly language to show us you can connect with customers effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that relate to the Customer Service Apprentice role.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or worked in a team. Practising clear and confident responses will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you would handle a difficult customer or manage multiple tasks. Practising your answers will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role. Inquire about the training process, opportunities for growth, or how success is measured in the position. This shows you're serious about your future with the company.
