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- Tasks: Assist customers with rental needs in-person and over the phone, upselling long-term rentals.
- Company: Join Thrifty Car and Van Rental, a leading family-run business in the UK.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Why this job: Kickstart your career in a dynamic industry with in-job training and growth opportunities.
- Qualifications: Must hold a full-valid driving licence for at least 12 months.
- Other info: Be part of a supportive team that values exceptional customer service.
The predicted salary is between 10 - 12 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Car Rental Agent in Reading employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Rental Agent in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the car rental industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your ability to connect with clients.
✨Tip Number 3
Be flexible with your availability! As this is a zero-hour contract, showing that you can work various shifts throughout the week will make you a more attractive candidate. Highlight your willingness to adapt to the needs of the business.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Thrifty Car and Van Rental site. This not only streamlines the process but also shows your enthusiasm for joining our team. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Car Rental Agent in Reading
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the car rental industry shine through! We want to see that you're excited about helping customers and ready to learn. A bit of personality goes a long way!
Tailor Your CV: Make sure your CV is tailored to the role of a Car Rental Agent. Highlight any customer service experience you have, especially if it involves face-to-face interactions. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for our team. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know Your Stuff
Before the interview, make sure you understand the car rental industry and the specific services offered by the company. Familiarise yourself with their fleet options and any unique selling points they have. This will show your genuine interest in the role and help you answer questions more confidently.
✨Customer Service is Key
Since this role revolves around assisting customers, be prepared to discuss your previous customer service experiences. Think of examples where you went above and beyond for a customer or handled a difficult situation. Highlighting your ability to build rapport will resonate well with the interviewers.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and sales. Practising your responses will help you articulate your thoughts clearly during the actual interview, making you feel more at ease.
✨Dress the Part
Even though it’s a casual environment, dressing smartly can make a great first impression. Aim for business casual attire that reflects professionalism. It shows that you take the opportunity seriously and are ready to represent the company well.