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- Tasks: Assist customers with rental needs and provide exceptional service in a fast-paced environment.
- Company: Join Thrifty Car and Van Rental, a leading family-run rental company in the UK.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Other info: Dynamic team environment with exciting summer and Christmas events.
- Why this job: Kickstart your career in the car rental industry with in-the-job training and growth opportunities.
- Qualifications: Customer service experience, strong communication skills, and a valid driving licence required.
The predicted salary is between 10 - 12 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you:
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us:
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Letting Agents in Plymouth employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Letting Agents in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable for your interview. A smart appearance can set the tone for a positive interaction with your potential employer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great way to remind them of your interest and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Letting Agents in Plymouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Letting Agent. Highlight any relevant experience in customer service or the rental industry. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty Car and Van Rental. Understand their values, services, and what sets them apart in the rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples from your past experiences where you provided excellent service. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, as it’s a common practice for customer-facing roles. Practice how you would handle various customer scenarios, such as upselling rentals or addressing complaints. This will help you feel more confident and prepared.
✨Dress the Part
Even though the role is in a casual environment, dressing smartly for your interview can make a great first impression. Aim for business casual attire that reflects professionalism while still being comfortable. It shows that you take the opportunity seriously and respect the interview process.