At a Glance
- Tasks: Manage vehicle fines and penalties while ensuring smooth department operations.
- Company: Join Thrifty Car and Van Rental, a leading UK rental company with a family-oriented culture.
- Benefits: Enjoy 30 days holiday, free gym access, and employee discounts.
- Other info: Flexible working hours and opportunities for progression within a supportive environment.
- Why this job: Be part of a dynamic team delivering exceptional customer service and career growth.
- Qualifications: Proficient in Microsoft applications and strong attention to detail required.
The predicted salary is between 25000 - 30000 € per year.
As a Fines and Penalties Administrator, you will be responsible for progressing vehicle related fines and penalties, recharging to retail and corporate customers to help ensure the smooth running of the department through effective administration.
At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time.
What can we offer you?
- Free On-site gym
- Free On-site parking
- 30 days holiday, inclusive of bank holidays
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers.
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Long Service Award Schemes
- Opportunities for progression
About you
- Good understanding of Microsoft applications such as Word, Excel & Outlook.
- Strong keyboard skills. Able to focus and work to deadlines.
- Professional telephone manner.
- Attention to detail. Work as a part of the team with a confident and can-do attitude.
- Understanding or Credit Control preferred but training can be supplied.
- Experience of using portals advantageous, full training will be supplied.
How will your days look?
- Scanning and logging fines.
- Paying fines on time with accuracy.
- Raising invoices.
- Taking card payments over the phone.
- Uploading fines to Clients bespoke systems.
- Transferring as required.
- Receiving telephone queries and resolving them in a calm and professional manner.
- Assisting with queries in-box.
- Checking information.
This role is 37.5 hour per week contract, working Monday to Friday, between the hours of 8am and 6pm. Flexible start times are dependent on the teams requirements.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
If you feel this role is for you then apply today!
Fines and Penalties Administrator in Plymouth employer: Thrifty Car & Van Rental
At Thrifty Car and Van Rental, we pride ourselves on fostering a supportive and dynamic work environment where our employees are valued and encouraged to grow. With benefits like a free on-site gym, generous holiday allowance, and opportunities for progression, we ensure that our team members thrive both personally and professionally. Located in Exeter, our family-oriented culture and commitment to exceptional customer service make us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Fines and Penalties Administrator in Plymouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the rental industry. A personal recommendation can go a long way in landing that Fines and Penalties Administrator role.
✨Tip Number 2
Prepare for the interview by researching Thrifty Car and Van Rental. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to administration and customer service. Think about how your skills with Microsoft applications and attention to detail can shine through in your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Thrifty family.
We think you need these skills to ace Fines and Penalties Administrator in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fines and Penalties Administrator role. Highlight your experience with Microsoft applications and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your attention to detail and professional telephone manner, and don’t forget to show off your can-do attitude. We love enthusiasm!
Show Off Your Skills:In your application, be sure to showcase your strong keyboard skills and any experience with portals. If you have a background in credit control, let us know! Even if you don’t, we’re happy to provide training, so don’t hold back.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of vehicle-related fines and penalties. Familiarise yourself with common processes and terminology, as this will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Skills
Highlight your proficiency in Microsoft applications like Word, Excel, and Outlook during the interview. Be prepared to discuss how you've used these tools in previous roles, especially in relation to administration and managing deadlines.
✨Demonstrate Your Customer Service Skills
Since exceptional customer service is key for Thrifty, think of examples from your past experiences where you’ve handled queries or resolved issues calmly and professionally. This will help illustrate your ability to maintain a positive attitude under pressure.
✨Ask Smart Questions
Prepare some thoughtful questions about the role and the company culture. This shows your interest and helps you gauge if Thrifty is the right fit for you. For instance, you could ask about the team dynamics or opportunities for progression within the company.
