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- Tasks: Assist customers with car rentals and ensure a smooth experience.
- Company: Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Why this job: Join a growing family business and make a real difference in customer service.
- Qualifications: Excellent communication skills and a full driving licence required.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not, we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Representative in Plymouth employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be a pro at talking to people. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. This will demonstrate your ability to handle challenges and keep customers happy, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Thrifty family. So, get clicking and send us your application!
We think you need these skills to ace Customer Service Representative in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Representative role. We want to see how you can contribute to our team, so don’t hold back!
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it’s through your cover letter or CV, let your personality shine through!
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, as this reflects your administrative skills. We appreciate candidates who take the time to present a polished application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of situations where you had to think on your feet or resolve conflicts. Be ready to discuss how you handled these challenges, especially in a fast-paced environment. This will highlight your ability to thrive under pressure, which is crucial for this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you’re not just interested in getting the job, but also in finding the right fit for yourself within the company.