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- Tasks: Assist customers with rental needs and manage agreements in a fast-paced environment.
- Company: Join Thrifty Car and Van Rental, a leading family-run rental company in the UK.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Other info: Be part of a supportive team with exciting summer and Christmas events.
- Why this job: Kickstart your career in the car rental industry with in-the-job training and growth opportunities.
- Qualifications: Customer service experience, strong communication skills, and a valid driving licence required.
The predicted salary is between 10 - 12 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you:
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us:
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Car Rental Agent in Plymouth employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Rental Agent in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values and what makes them stand out in the car rental industry. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of scenarios where you’ve provided excellent service. Be ready to share these experiences during your interview to demonstrate your ability to handle customer interactions effectively.
✨Tip Number 3
Show off your teamwork spirit! Highlight any past experiences where you worked well in a team or independently. Thrifty values collaboration, so make sure to convey how you can contribute positively to the team dynamic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining us at Thrifty. Good luck!
We think you need these skills to ace Car Rental Agent in Plymouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We love candidates who can demonstrate their ability to connect with customers, whether it's through face-to-face interactions or over the phone.
Tailor Your Application: Take a moment to customise your application for the Car Rental Agent role. Mention specific skills and experiences that align with our job description, like attention to detail and teamwork. It shows us you're genuinely interested!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you'd be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know Your Stuff
Before the interview, make sure you understand the car rental industry and the specific services offered by the company. Familiarise yourself with common rental processes and customer service expectations. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples from your past experiences where you provided excellent service. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle similar scenarios in the job.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview, as they want to see how you interact with customers. Practice responding to common customer queries or complaints. This will help you feel more comfortable and showcase your communication skills effectively.
✨Dress the Part
Even though it’s a casual environment, dressing smartly can make a great first impression. Aim for business casual attire that reflects professionalism. It shows that you take the opportunity seriously and are ready to represent the company well.