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- Tasks: Assist customers with their rental needs in-person and over the phone.
- Company: Join Thrifty Car and Van Rental, a leading family-run business in the UK.
- Benefits: Enjoy 20 days holiday, pension contributions, and employee discounts.
- Other info: Be part of a supportive team with excellent career growth potential.
- Why this job: Kickstart your career in the car rental industry with in-job training and commission opportunities.
- Qualifications: Must hold a full-valid driving licence for at least 12 months.
The predicted salary is between 10 - 12 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week.
Are you looking to start a career in the Car and Van Rental Industry? We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet.
Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Car Rental Agent in Nottingham employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Rental Agent in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the car rental industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your ability to build rapport with clients.
✨Tip Number 3
Be flexible with your availability! As it's a zero-hour contract, showing that you're willing to work various shifts can make you a more attractive candidate. Highlight your flexibility during the interview to show you're ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed. Plus, you can easily keep track of your application status there!
We think you need these skills to ace Car Rental Agent in Nottingham
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you can assist customers and build rapport, as that's a big part of being a Car Rental Agent.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Make sure to tailor your application to the job description. Mention your availability and willingness to work flexible hours, as we’re looking for someone who can be available throughout the week.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know Your Stuff
Before the interview, make sure you understand the car rental industry and the specific services offered by the company. Familiarise yourself with their fleet options and any unique selling points they have. This will show your genuine interest in the role and help you answer questions more confidently.
✨Customer Service is Key
Since this role heavily involves customer interaction, be prepared to discuss your previous experiences in customer service. Think of examples where you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to provide outstanding service, which is crucial for success in this position.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and sales, such as how you would upsell a long-term rental. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Dress the Part
Even though this is a zero-hour contract, first impressions matter! Dress smartly for the interview to convey professionalism. A neat appearance shows that you take the opportunity seriously and are ready to represent the company well in front of customers.