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- Tasks: Assist customers with their rental needs in-person and over the phone.
- Company: Join Thrifty Car and Van Rental, a leading family-run business in the UK.
- Benefits: Enjoy 20 days holiday, pension contributions, and employee discounts.
- Why this job: Kickstart your career in the car rental industry with in-job training and commission opportunities.
- Qualifications: Must hold a full-valid driving licence for at least 12 months.
- Other info: Dynamic work environment with potential for career growth and exciting company events.
The predicted salary is between 13 - 16 £ per hour.
Location: Bristol North
This role is a zero-hour contract, we are looking for someone who can be available across the week.
Are you looking to start a career in the Car and Van Rental Industry? We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet.
Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Car Rental Agent in Newport employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Rental Agent in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, fleet offerings, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Rental Agent, you'll be interacting with customers face-to-face and over the phone. Role-play common scenarios with a friend or family member to boost your confidence and improve your communication skills.
✨Tip Number 3
Show off your sales skills! Since there's potential for commission through upselling, think of ways you can highlight your ability to persuade and sell. Prepare examples from past experiences where you've successfully upsold or provided excellent customer service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join our team at Thrifty Car and Van Rental.
We think you need these skills to ace Car Rental Agent in Newport
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you can assist customers and build rapport, as that's a big part of being a Rental Agent.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application: Make sure to tailor your application to the job description. Mention your availability and willingness to work flexible hours, as we’re looking for someone who can be available throughout the week.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know Your Stuff
Familiarise yourself with the car rental industry and the specific services offered by Thrifty Car and Van Rental. Understand their fleet options and be ready to discuss how you can assist customers with their rental needs.
✨Showcase Your People Skills
As a Rental Agent, you'll be interacting with customers face-to-face and over the phone. Practice your communication skills and think of examples where you've successfully built rapport with customers in the past.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Prepare to demonstrate how you would handle customer inquiries or upsell long-term rentals. This is your chance to shine and show your sales potential!
✨Highlight Your Flexibility
Since this is a zero-hour contract, emphasise your availability and willingness to work varied hours throughout the week. Show that you're adaptable and ready to jump in whenever needed.