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- Tasks: Assist customers with rental needs in-person and over the phone.
- Company: Join a leading family-run car and van rental company.
- Benefits: Enjoy 20 days holiday, pension contributions, and employee discounts.
- Why this job: Kickstart your career in a fast-paced, customer-focused environment.
- Qualifications: Great communication skills and a valid driving licence required.
- Other info: In-job training provided with potential for commission and bonuses.
The predicted salary is between 11 - 16 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Rental Agent in Newland employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent in Newland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understanding our values and what we stand for will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills.
✨Tip Number 3
Show off your personality! We love candidates who can bring their unique flair to the team. Don’t be afraid to let your enthusiasm for the rental industry shine through during your interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Thrifty.
We think you need these skills to ace Rental Agent in Newland
Some tips for your application 🫡
Check Your CV: Before you hit that apply button, give your CV a good once-over. Make sure it highlights your customer service skills and any relevant experience in the rental or service industry. We want to see what makes you stand out!
Read the Job Description: Take a moment to really digest the job description. Understanding the role of a Rental Agent and what we’re looking for will help you tailor your application. It’s all about showing us you’re the perfect fit!
Show Off Your Skills: In your application, don’t be shy about showcasing your communication skills and attention to detail. These are key in our fast-paced environment, so let us know how you’ve excelled in these areas before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know Your Stuff
Before the interview, make sure you’ve read through the job description thoroughly. Understand the responsibilities of a Rental Agent and think about how your skills and experiences align with what they’re looking for. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about assisting customers, be prepared to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your ability to deliver exceptional service, which is key for this position.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions related to customer service and teamwork. Practising your responses will help you feel more at ease during the actual interview and allow you to articulate your thoughts clearly.
✨Dress the Part
Even though it’s a rental job, first impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent the company well. A neat appearance can set a positive tone right from the start.