At a Glance
- Tasks: Assist customers with rental needs and provide excellent service in person and over the phone.
- Company: Join Thrifty Car and Van Rental, a leading family-run rental company in the UK.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Other info: Dynamic work environment with flexible hours and exciting team events.
- Why this job: Kickstart your career in the car rental industry with in-job training and growth opportunities.
- Qualifications: Customer service skills, attention to detail, and a valid driving licence required.
The predicted salary is between 10 - 12 € per hour.
Location: Inverness
This role is a zero-hour contract, we are looking for someone who can be available across the week.
Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Rental Agent in Milton employer: Thrifty Car & Van Rental
Thrifty Car and Van Rental is an excellent employer, offering a supportive work culture that prioritises employee growth and development. With comprehensive training, competitive benefits including a pension scheme, holiday entitlement, and employee discounts, as well as opportunities for commission and bonuses, we ensure our team members feel valued and motivated. Located in the beautiful city of Inverness, you will be part of a family-oriented business that thrives on delivering exceptional customer service while enjoying a dynamic and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent in Milton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you can contribute to the team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Even though it's a casual role, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Rental Agent in Milton
Some tips for your application 🫡
Get to Know Us:Before you start your application, take a moment to check out our website and learn about Thrifty Car and Van Rental. Understanding our values and what we stand for will help you tailor your application to show how you fit into our team.
Show Off Your Customer Service Skills:In your written application, highlight any experience you have in customer service. We love candidates who can demonstrate their ability to connect with customers and provide outstanding service, so don’t hold back!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, and it’ll make it easier for us to see why you’d be a great fit for the role.
Apply ASAP!:Don’t wait around! The sooner you submit your application through our website, the better your chances of landing an interview. We’re excited to meet you, so get that application in and let’s get started!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company
Before your interview, take some time to research Thrifty Car and Van Rental. Understand their values, services, and what sets them apart in the rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be from any service industry role, so think creatively about how you can demonstrate your skills.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling difficult customers, and your availability. Practising your responses will help you feel more confident during the interview. Remember, they want to see how you handle real-life scenarios!
✨Dress the Part
Even though this is a zero-hour contract, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it helps you feel more confident!
