At a Glance
- Tasks: Assist customers with car rentals and ensure a smooth experience.
- Company: Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Other info: Great career growth opportunities in a supportive family business.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and a full driving licence required.
The predicted salary is between 22000 - 26000 £ per year.
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not, we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Representative in Loughborough employer: Thrifty Car & Van Rental
Thrifty is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where every team member is valued. With generous benefits such as 30 days of holiday, a company pension scheme, and opportunities for career growth, you will thrive in a dynamic environment that encourages personal and professional advancement. Join us at one of our 85 locations across the UK and be part of a family business that truly puts its people first.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Loughborough
✨Tip Number 1
Get to know the company inside out! Research Thrifty's values, services, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Thrifty family. So, what are you waiting for? Get applying!
We think you need these skills to ace Customer Service Representative in Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively.
Show Off Your Skills:Don’t be shy about showcasing your administrative skills and computer proficiency. Mention specific tools or software you’ve used in the past that relate to the job, as this will help us see how you can fit into our team.
Be Personable:Remember, we’re looking for someone who can connect with customers! Use a friendly tone in your application to reflect your personality and show us that you’re passionate about providing excellent service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to communicate and resolve issues is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. This will demonstrate your capability to thrive in a fast-paced environment.
✨Be Ready for Role-Specific Questions
Expect questions that relate directly to the responsibilities of the role, such as managing rental processes or coordinating vehicle deliveries. Think about how you would handle these tasks and be ready to discuss your approach during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s goals.
