At a Glance
- Tasks: Assist customers with their car rental journey and resolve any issues.
- Company: Join Thrifty, the largest privately owned leasing company in the UK.
- Benefits: Enjoy 30 days holiday, a pension scheme, and employee discounts.
- Other info: Full-time role with a supportive team and exciting company events.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Excellent communication skills and a full driving licence required.
The predicted salary is between 20000 - 25000 € per year.
Fixed Term Customer Service Representative (Maternity Cover up to 12 Months)
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not - we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Fixed Term Customer Service Representative in Leeds employer: Thrifty Car & Van Rental
Thrifty is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive work culture where every team member is valued. With generous benefits such as 30 days of holiday, a company pension scheme, and opportunities for career development, you will thrive in a dynamic environment dedicated to outstanding customer service. Join us in our vibrant location and be part of a family business that truly invests in its people and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Fixed Term Customer Service Representative in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you handle challenging situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Fixed Term Customer Service Representative in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to show us you're the right fit for the role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us at Thrifty and how your background makes you a great candidate. Keep it friendly and professional, just like our team!
Show Off Your Communication Skills:Since this role is all about customer interaction, make sure your application showcases your communication skills. Whether it's through clear writing or examples of past experiences, let us see how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our Thrifty family!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to communicate and assist customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your capability to thrive in a fast-paced environment and meet customer needs.
✨Be Ready for Role-Specific Questions
Expect questions related to the rental process, administrative tasks, and how you would handle specific customer scenarios. Brush up on your knowledge of rental procedures and think about how you would manage common issues that might arise during a rental experience.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time. Plus, it sets a positive tone for the rest of the conversation.
