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- Tasks: Assist customers with rental needs in-person and over the phone, upselling long-term rentals.
- Company: Join Thrifty Car and Van Rental, a leading family-run business in the UK.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Why this job: Kickstart your career in a dynamic industry with excellent training and growth opportunities.
- Qualifications: Must hold a full-valid driving licence for at least 12 months.
- Other info: Be part of a supportive team that values customer service and employee wellbeing.
The predicted salary is between 10 - 12 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Locations
Car Rental Agent in Isle of Wight, Newport employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Rental Agent in Isle of Wight, Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the car rental industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your ability to build rapport with clients.
✨Tip Number 3
Be flexible with your availability! As this is a zero-hour contract, showing that you can be available across the week will make you a more attractive candidate. Highlight your willingness to work varied hours during your interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining the Thrifty team.
We think you need these skills to ace Car Rental Agent in Isle of Wight, Newport
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the car rental industry shine through! We want to see that you're excited about helping customers and ready to dive into this role.
Tailor Your Application: Make sure to customise your application to highlight relevant experience or skills. If you've worked in customer service before, mention it! We love seeing how you can bring value to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Rental Agent position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company
Before your interview, take some time to research Thrifty Car and Van Rental. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Customer Interactions
Since the role involves a lot of customer interaction, practice common scenarios you might face as a Rental Agent. Think about how you would handle inquiries, complaints, or upselling opportunities. Role-playing with a friend can help you feel more confident during the actual interview.
✨Highlight Your Driving Experience
Make sure to mention your driving experience and any relevant qualifications. Since a full-valid driving licence is required, be prepared to discuss your driving history and how it relates to the responsibilities of the role, such as vehicle checks and deliveries.
✨Showcase Your Team Spirit
Thrifty values teamwork and a family-oriented culture. Be ready to share examples of how you've worked well in a team before. Highlighting your ability to collaborate and support colleagues will resonate well with the interviewers.