At a Glance
- Tasks: Assist customers with their rental needs in-person and over the phone.
- Company: Join Thrifty Car and Van Rental, a leading UK rental company.
- Benefits: Enjoy 20 days holiday, pension contributions, and employee discounts.
- Other info: Dynamic team culture with opportunities for bonuses and career growth.
- Why this job: Kickstart your career in a fast-paced environment with great training.
- Qualifications: Customer service skills and a valid driving licence required.
The predicted salary is between 10 - 12 € per hour.
Location: Huddersfield
This role is a zero-hour contract, we are looking for someone who can be available across the week.
Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.
Rental Agent in Humber employer: Thrifty Car & Van Rental
Thrifty Car and Van Rental is an excellent employer, offering a supportive work culture that prioritises employee growth and development. With comprehensive training, competitive benefits including a pension scheme, holiday entitlement, and unique perks like discounted car hire rates and seasonal events, we ensure our team members feel valued and motivated. Located in Huddersfield, this role provides a fantastic opportunity to kickstart your career in the car rental industry while being part of a family-oriented business that places its people at the heart of its success.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent in Humber
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of interaction with customers, think of scenarios where you can demonstrate your excellent communication skills. Role-play with a friend or family member to get comfortable with handling different customer situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional for your interview. Even if it’s a casual environment, showing that you care about your appearance can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Rental Agent in Humber
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Rental Agent role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us.
Craft a Personal Cover Letter:Use your cover letter to show us your personality! Explain why you’re interested in the rental industry and how you can contribute to our team. A personal touch goes a long way!
Showcase Your Communication Skills:Since you'll be interacting with customers both in-person and over the phone, make sure to demonstrate your excellent communication skills in your application. We want to see how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company
Before your interview, take some time to research Thrifty Car and Van Rental. Understand their values, services, and what sets them apart in the rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle difficult situations, as this will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice common scenarios like upselling rentals or resolving customer complaints. This will demonstrate your ability to think on your feet and provide exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture, training opportunities, or growth within the role. This shows that you’re not just interested in the job, but also in how you can contribute to and grow with the company.
