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- Tasks: Assist customers with rental needs and provide excellent service in-person and over the phone.
- Company: Join a leading family-run car and van rental company with a focus on customer satisfaction.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Why this job: Kickstart your career in a fast-paced environment with in-job training and growth opportunities.
- Qualifications: Customer service experience and a valid driving licence required.
- Other info: Dynamic team atmosphere with exciting events and a commitment to employee wellbeing.
The predicted salary is between 11 - 16 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you:
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us:
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Locations
Rental Agent in Hull, North East employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent in Hull, North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 3
Be flexible with your availability! As this is a zero-hour contract, showing that you can work various shifts throughout the week will make you a more attractive candidate. Highlight your willingness to adapt and be there when needed.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows that you’re serious about joining our team.
We think you need these skills to ace Rental Agent in Hull, North East
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the car and van rental industry shine through. We want to see that you're excited about the opportunity to help customers and be part of our team!
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience in customer service or the service industry. We love seeing how your skills can contribute to our mission of outstanding customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to clearly outline your availability and any relevant qualifications, like your driving licence details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Thrifty Car and Van Rental.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty Car and Van Rental. Understand their values, services, and what sets them apart in the rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission of outstanding customer service.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Whether it’s resolving an issue or upselling a service, demonstrating your ability to connect with customers will make you stand out.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview, as it’s a common practice in customer service roles. Practice handling different customer scenarios, such as dealing with complaints or upselling rentals. This will show your potential employer that you can think on your feet and handle real-life situations effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even though the role may involve a casual environment, showing that you take the interview seriously by dressing appropriately can set a positive tone right from the start.
