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- Tasks: Assist customers with their rental needs and provide outstanding service.
- Company: Join a leading family-run car and van rental company in the UK.
- Benefits: Enjoy 22 days holiday, pension contributions, and employee discounts.
- Other info: In-the-job training provided and potential for commission earnings.
- Why this job: Kickstart your career in a fast-paced environment with growth opportunities.
- Qualifications: Great customer service skills and a valid driving licence required.
The predicted salary is between 22000 - 26000 £ per year.
This role is a 40 Hour Contract. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 22 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Rental Agent - Full Time in Glasgow employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent - Full Time in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand their values, services, and what makes them stand out in the rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with your potential employer and show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Thrifty Car and Van Rental site. This not only streamlines the process but also shows your enthusiasm for joining our team. Plus, it’s the best way to ensure your application gets noticed!
We think you need these skills to ace Rental Agent - Full Time in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Rental Agent role. Highlight any relevant experience in customer service or the rental industry, and don’t forget to mention your driving licence details. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate when candidates get straight to the important stuff without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our team at Thrifty Car and Van Rental.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know Your Stuff
Before the interview, make sure you understand the car and van rental industry. Familiarise yourself with common rental processes, customer service expectations, and the types of vehicles offered. This will show your enthusiasm and readiness to jump into the role.
✨Showcase Your Customer Service Skills
Since this role is all about assisting customers, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Practice Your Communication
As you'll be interacting with customers both in-person and over the phone, practice clear and friendly communication. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and answering questions confidently.
✨Dress the Part
First impressions matter! Dress smartly for your interview to reflect the professionalism expected in the rental industry. A neat appearance shows that you take the opportunity seriously and are ready to represent the company well.