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For Companies At a Glance
- Tasks: Assist customers with car rentals and ensure a smooth experience.
- Company: Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Excellent communication skills and a full driving licence required.
- Other info: Great career growth opportunities in a supportive family business.
The predicted salary is between 28800 - 43200 £ per year.
Hours: Full Time 40 hours Mon-Fri, Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not, we will have a role for you!
The Role: As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Locations
Customer Service Representative in Glasgow, Scotland employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Glasgow, Scotland
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Thrifty. Understand their values, services, and what makes them stand out in the car rental industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and listen actively. Remember, as a Customer Service Representative, your ability to communicate effectively is key to success.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Representative in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively.
Show Your Passion: Let us know why you're excited about working with Thrifty! Share your enthusiasm for customer service and how you can contribute to creating a positive experience for our customers.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to communicate effectively is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving skills and how you handle challenging situations with grace.
✨Be Ready for Role-Specific Questions
Expect questions that relate directly to the responsibilities of the role. Think about how you would manage the rental process, handle administrative tasks, and ensure customer satisfaction. Practising these scenarios can give you the confidence to answer on the spot.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewers' time and demonstrates your professionalism, which is crucial in a customer-facing role like this one.