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- Tasks: Manage vehicle fines and penalties while supporting the Credit Control team.
- Company: Join Thrifty Car and Van Rental, a leading UK rental company.
- Benefits: Enjoy 30 days holiday, free gym access, and employee discounts.
- Why this job: Gain valuable experience in a supportive environment with on-the-job training.
- Qualifications: Basic Microsoft skills and a can-do attitude; training provided.
- Other info: Flexible working hours and opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a role within the Credit Control department? This may be the role for you! On-the-job training provided. As a Fines and Penalties Administrator, you will be responsible for progressing vehicle related fines and penalties, recharging to retail and corporate customers and working with our Credit Controllers to help ensure the smooth running of the department through effective administration.
At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time.
What can we offer you?
- Free On-site gym
- Free On-site parking
- 30 days holiday, inclusive of bank holidays
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers.
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Long Service Award Schemes
- Opportunities for progression
About you
- Good understanding of Microsoft applications such as Word, Excel & Outlook.
- Strong keyboard skills.
- Able to focus and work to deadlines.
- Professional telephone manner.
- Attention to detail.
- Work as a part of the team with a confident and can-do attitude.
- Understanding or Credit Control preferred but training can be supplied.
- Experience of using portals advantageous, full training will be supplied.
How will your days look?
- Scanning and logging fines.
- Paying fines on time with accuracy.
- Raising invoices.
- Taking card payments over the phone.
- Uploading fines to Clients bespoke systems.
- Transferring as required.
- Receiving telephone queries and resolving them in a calm and professional manner.
- Assisting with queries in-box.
- Checking information.
This role is 37.5 hour per week contract, working Monday to Friday, between the hours of 8am and 6pm. Flexible start times are dependent on the teams requirements.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
If you feel this role is for you then apply today!
Fines and Penalties Administrator in Exeter employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fines and Penalties Administrator in Exeter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the credit control field. A personal recommendation can go a long way in landing that Fines and Penalties Administrator role.
✨Tip Number 2
Prepare for the interview by researching common questions related to credit control and fines administration. We suggest practising your answers out loud to build confidence and ensure you can showcase your skills effectively.
✨Tip Number 3
Show off your Microsoft skills! Since this role requires a good understanding of Word, Excel, and Outlook, be ready to discuss how you've used these applications in past roles. Maybe even bring examples of your work to impress the interviewers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Thrifty Car and Van Rental.
We think you need these skills to ace Fines and Penalties Administrator in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fines and Penalties Administrator role. Highlight any relevant experience, especially in credit control or administration, and don’t forget to showcase your Microsoft skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Thrifty. Mention your attention to detail and professional telephone manner, as these are key for this role.
Show Off Your Team Spirit: We love team players! In your application, share examples of how you've worked well in a team before. This will show us that you have the can-do attitude we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know Your Numbers
As a Fines and Penalties Administrator, you'll be dealing with figures regularly. Brush up on your Excel skills and be ready to discuss how you've used spreadsheets or data management in the past. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role involves handling queries and resolving issues, think of examples where you've provided excellent customer service. Be prepared to share specific situations where you maintained professionalism under pressure, as this will highlight your ability to handle the demands of the job.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Bring examples of how you've ensured accuracy in your previous work, whether it was through double-checking invoices or managing records. You might even want to mention any systems or processes you’ve implemented to improve accuracy.
✨Be Ready for Teamwork Questions
This position requires working closely with Credit Controllers and other team members. Prepare to discuss how you’ve collaborated in the past, perhaps by sharing a story about a successful project or how you helped a colleague. This will show that you’re a team player who can contribute positively to the department.
