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- Tasks: Provide outstanding customer service and support through various communications.
- Company: Thrifty, the largest privately-owned leasing company in the UK.
- Benefits: 22 days holiday, gym access, employee discounts, and funded events.
- Why this job: Join a supportive team and create exceptional experiences for customers.
- Qualifications: No prior experience needed; just bring your communication skills and enthusiasm.
- Other info: Full training provided with opportunities for career growth.
The predicted salary is between 20400 - 28400 £ per year.
Location: Exeter Head Office - Full Time
Hours: 40 hours Monday-Friday, Saturday and Sunday shift rota
Salary: £25,479.82 per annum
Benefits:
- 22 days holiday, increasing to 27 plus bank holidays
- Free onsite parking
- Free onsite gym
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service. No prior experience is necessary, full training will be given. This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
- To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
- Regularly monitor personal and team inboxes and respond to emails
- Ensure all customer complaints are resolved to the customers satisfaction
- To process data accurately using a variety of inhouse systems
- Answer calls and promptly resolve any requests or queries
The Candidate:
- Happy to work independently, as well as in a part of the team
- Excellent communication skills
- Strong organisational skills and attention to detail
- Ability to multitask
- IT literate
About Us:
Thrifty is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team. As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our people remain at the heart of everything we do.
Shape the future with us APPLY NOW and join our team!
Customer Service Agent in Exeter employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, they’re looking for someone who can build trusting relationships with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Agent in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Agent role. We want to see how you can contribute to our team, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role is all about providing outstanding customer service, let your communication skills shine through in your written application. Use clear and concise language, and don’t forget to express your enthusiasm for helping customers!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to handle data accurately, just like you would in the job!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Thrifty!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the vehicle hire industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully handled customer queries or complaints, even if they’re from different contexts. This will demonstrate your ability to create exceptional customer experiences.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as dealing with an unhappy customer or managing multiple tasks at once. Prepare your responses to these situations, focusing on how you would resolve issues and maintain a positive attitude. This will show that you’re ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your expectations.
