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- Tasks: Assist customers with their rental needs and provide exceptional service.
- Company: Join Thrifty Car and Van Rental, a leading family-run business in the UK.
- Benefits: Enjoy 22 days holiday, pension contributions, employee discounts, and potential bonuses.
- Why this job: Kickstart your career in a fast-paced environment with great growth opportunities.
- Qualifications: Customer service skills and a valid driving licence required.
- Other info: In-the-job training provided; perfect for both experienced and new applicants.
The predicted salary is between 11 - 13 £ per hour.
This role is a 30 Hour Contract. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 22 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are located. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Rental Agent in Eccles employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent in Eccles
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty Car and Van Rental. Understand our values and what makes us tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Thrifty in the best light.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to ensure your application gets the attention it deserves. Don’t hesitate – get your application in today!
We think you need these skills to ace Rental Agent in Eccles
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Rental Agent role. Highlight any relevant experience in customer service or the rental industry, and don’t forget to mention your soft skills that match what we’re looking for!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to reflect how you’d interact with our clients.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check everything before you hit send – it shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other opportunities we have available!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company
Before your interview, take some time to research Thrifty Car and Van Rental. Understand their values, services, and what sets them apart in the rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle difficult situations, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, attention to detail, and working in a fast-paced environment. Practising your responses can help you feel more confident. Consider role-playing with a friend or family member to get comfortable with articulating your thoughts.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your seriousness about the role and aligns with the company's commitment to outstanding customer service.