At a Glance
- Tasks: Assist customers with car rentals and ensure a seamless experience.
- Company: Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Join a growing family business and make a real impact on customer experiences.
- Qualifications: Excellent communication skills and a full driving licence required.
The predicted salary is between 22000 - 26000 £ per year.
Hours: Full Time 40 hours Mon-Fri Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not, we will have a role for you!
The Role: As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Representative in Devon employer: Thrifty Car & Van Rental
Thrifty is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where every team member is valued. With generous benefits such as 30 days of holiday, a company pension scheme, and opportunities for career growth, Thrifty fosters an environment that encourages both personal and professional advancement. Located across the UK, our branches provide a dynamic workplace where you can thrive while delivering outstanding customer service in the car rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Devon
✨Tip Number 1
Get to know the company inside out! Research Thrifty's values, services, and customer feedback. This way, when you get that interview, you can show us you're genuinely interested and ready to contribute to our awesome team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be a pro at talking to customers. Try role-playing with a friend or family member to nail down how you'd handle different scenarios.
✨Tip Number 3
Be prepared for situational questions in interviews. Think about times you've gone above and beyond for a customer or solved a tricky problem. We want to hear those stories that showcase your skills and dedication!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're keen on joining the Thrifty family right from the start!
We think you need these skills to ace Customer Service Representative in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively.
Show Your Passion:Let us know why you're excited about working with Thrifty! Share your enthusiasm for customer service and how you can contribute to creating a positive experience for our customers.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with grace.
✨Be Ready for Role-Specific Questions
Expect questions that relate directly to the responsibilities of the role. Think about how you would manage the rental process, handle administrative tasks, and ensure customer satisfaction. Practising these scenarios can help you feel more confident during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewers' time and reflects your professionalism, which is crucial in a customer-facing role like this one.
