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For Companies At a Glance
- Tasks: Assist customers with car rentals, returns, and issue resolution.
- Company: Thrifty is the UK's largest privately owned leasing company with 85 locations.
- Benefits: Enjoy 30 days holiday, a pension scheme, employee discounts, and funded events.
- Why this job: Join a supportive team focused on customer service and personal growth.
- Qualifications: Excellent communication skills, strong admin abilities, and a full driving licence required.
- Other info: No prior experience needed; we welcome those looking to start or retrain!
The predicted salary is between 24000 - 36000 £ per year.
Hours: Full Time 40 hours Mon-Fri
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not, we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Representative in Belfast employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Belfast
✨Tip Number 1
Familiarise yourself with the car rental industry and Thrifty's specific services. Understanding the ins and outs of the rental process will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will prepare you to articulate your thoughts clearly during the interview and demonstrate your ability to handle customer interactions.
✨Tip Number 3
Research common customer service challenges in the car rental sector. Being able to discuss these issues and how you would address them can set you apart from other candidates and show that you're proactive.
✨Tip Number 4
Network with current or former employees of Thrifty, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Representative in Belfast
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and administrative skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Thrifty's goals.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Research the Company
Before your interview, take some time to learn about Thrifty and its values. Understanding their commitment to customer service and their fleet offerings will help you tailor your responses and show genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from past experiences where you successfully resolved customer issues.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples that highlight your problem-solving skills and ability to remain calm under pressure. Practising these responses can give you confidence during the interview.
✨Highlight Your Administrative Skills
Since the role involves various administrative tasks, be ready to discuss your organisational skills and attention to detail. Mention any relevant experience with processing payments or managing documentation to show you can handle the responsibilities of the job.
