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For Companies At a Glance
- Tasks: Help customers with car rentals and ensure a smooth experience.
- Company: Join Thrifty, the UK's largest privately owned leasing company with 85 locations.
- Benefits: Enjoy 30 days holiday, a pension scheme, employee discounts, and fun events!
- Why this job: Be part of a growing family business that values its people and offers career growth.
- Qualifications: Great communication skills, admin skills, and a full driving license required.
- Other info: No prior experience needed; we welcome those looking to start or retrain!
The predicted salary is between 28800 - 43200 £ per year.
Job Title:Customer Service Executive
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and joinus!
Locations
Customer Service Representative in Ashford, Kent employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Ashford, Kent
✨Tip Number 1
Familiarize yourself with the car rental industry and Thrifty's specific services. Understanding their offerings will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you articulate your responses clearly and confidently, which is crucial for a Customer Service Representative.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment by sharing relevant experiences from previous jobs or activities. This will show that you can handle the demands of the role effectively.
✨Tip Number 4
Be prepared to discuss how you would exceed customer expectations. Think of examples where you've gone above and beyond in past roles, as this aligns perfectly with Thrifty's commitment to outstanding customer service.
We think you need these skills to ace Customer Service Representative in Ashford, Kent
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the key responsibilities and required skills for the Customer Service Representative position at Thrifty. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasize your customer service and communication skills in your CV and cover letter. Provide specific examples of how you've successfully managed customer interactions or resolved issues in previous roles, even if they are from different industries.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Mention why you want to work for Thrifty and how you can contribute to their goal of delivering outstanding customer service.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication skills are essential. Be prepared to demonstrate how you effectively communicate with customers and resolve issues. Use examples from your past experiences to highlight your ability to connect with people.
✨Understand the Rental Process
Familiarize yourself with the car rental process and the specific procedures of the company. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Highlight Your Administrative Skills
Since the role involves various administrative tasks, be ready to discuss your organizational skills and attention to detail. Provide examples of how you've successfully managed similar tasks in previous roles or experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential customer issues you might encounter and how you would handle them. This preparation will demonstrate your readiness for the fast-paced environment.
