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For Companies At a Glance
- Tasks: Help customers with car rentals and ensure a smooth experience.
- Company: Thrifty is the UK's largest privately owned leasing company with 85 locations.
- Benefits: Enjoy 30 days holiday, a pension scheme, employee discounts, and fun events.
- Why this job: Join a growing family business focused on customer service and teamwork.
- Qualifications: Strong communication skills and a full driving license required.
- Other info: No prior experience needed; we welcome those looking to start or retrain!
The predicted salary is between 28800 - 43200 £ per year.
Job Title:?Customer Service Executive
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
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30 days holiday (including bank holidays)
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Company pension scheme
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Employee discount scheme
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Funded Summer and Christmas events
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Cycle to Work Scheme
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Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties
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Identify and exceed customer requirements
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Ensure all administrative tasks are completed daily
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Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
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Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
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Maintain a full understanding of retail rental procedures
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Consistently comply with the Thrifty process
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Answering phone calls and responding to emails
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Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
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Work within Service Level Agreements to ensure the branch meets all its KPI objectives
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Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required
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Excellent customer service and communication skills
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Strong administrative skills
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Proficient computer skills
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A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and joinus!
Customer Service Representative in Aldershot employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Aldershot
✨Tip Number 1
Familiarize yourself with the car rental industry and Thrifty's specific services. Understanding the nuances of the rental process and the types of vehicles offered will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This can help you prepare for common customer service situations, ensuring you can handle inquiries and complaints effectively.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Think of examples from previous experiences where you successfully managed multiple tasks or resolved issues quickly, as this is crucial for the role.
✨Tip Number 4
Show enthusiasm for the company culture at Thrifty. Research their values and be ready to discuss how you align with them, as they prioritize a positive work environment and exceptional customer service.
We think you need these skills to ace Customer Service Representative in Aldershot
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, such as excellent customer service and communication skills, as well as strong administrative abilities.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous customer service roles or experiences that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Thrifty and how your skills can contribute to their goal of delivering outstanding customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Practice answering common customer service scenarios to highlight your problem-solving abilities.
✨Understand the Company and Its Values
Research Thrifty and understand its mission and values. Being able to articulate why you want to work for them and how you align with their goals will show your genuine interest in the role and the company.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer service situations. Think of examples from your past experiences where you successfully resolved issues or exceeded customer expectations, even if they are from different fields.
✨Demonstrate Your Administrative Skills
Since the role involves various administrative tasks, be ready to discuss your organizational skills and attention to detail. You might be asked about your experience with managing paperwork or using computer systems, so have relevant examples ready.
