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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a dynamic team in Aldershot focused on customer satisfaction.
- Benefits: Enjoy 30 days holiday, a pension scheme, and employee discounts.
- Why this job: Kickstart your career in a supportive environment with fun events.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Full-time hours with Saturday mornings on a rota basis.
The predicted salary is between 24000 - 36000 £ per year.
Job Title:Customer Service Representative
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
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30 days holiday (including bank holidays)
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Company pension scheme
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Employee discount scheme
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Funded Summer and Christmas events
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Cycle to Work Scheme
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Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a…
Customer Service Representative employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in role-play exercises during the interview process.
✨Tip Number 3
Showcase your communication skills. Be prepared to demonstrate how you can effectively communicate with customers, whether through phone calls or emails, as this is crucial for a Customer Service Representative role.
✨Tip Number 4
Research common tools and software used in customer service. Familiarity with CRM systems or ticketing software can give you an edge and show that you're proactive about learning the necessary skills.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Make sure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and focus on customer service-related roles or experiences that demonstrate your ability to handle inquiries effectively.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Customer Service Representative and how you can contribute to their team. Personalise it to reflect your understanding of the company's values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Be prepared to demonstrate your ability to listen actively and respond clearly. Use examples from past experiences where you successfully resolved customer issues.
✨Research the Company
Familiarise yourself with the company's values, products, and services. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would deal with difficult customers or resolve complaints, as these are likely to come up during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team you'll be working with, the training process, or the company culture. It shows that you're engaged and serious about the position.
