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For Companies At a Glance
- Tasks: Assist customers with car rentals, ensuring a smooth experience from start to finish.
- Company: Thrifty is the UK's largest privately owned leasing company with 85 locations nationwide.
- Benefits: Enjoy 30 days holiday, a pension scheme, employee discounts, and fun funded events.
- Why this job: Join a supportive team where your communication skills can shine and make a real impact.
- Qualifications: No prior experience needed; just bring excellent customer service skills and a full driving licence.
- Other info: Flexible hours with Saturday mornings on a rota; perfect for students looking to balance work and study.
The predicted salary is between 24000 - 36000 £ per year.
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not, we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Representative employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the car rental industry and the specific services offered by Thrifty. Understanding their products and customer service approach will help you stand out during any interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing different scenarios can prepare you for the types of interactions you'll have as a Customer Service Representative.
✨Tip Number 3
Showcase your administrative skills by being organised and detail-oriented. You might want to create a mock rental agreement or practice managing a simulated rental process to demonstrate your capabilities.
✨Tip Number 4
Be ready to discuss your driving experience and how it relates to the role. Since a full driving licence is required, sharing any relevant experiences can highlight your suitability for the position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and administrative skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Thrifty's goals.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice common customer service scenarios to show how you would handle various situations.
✨Know the Company and Its Services
Familiarise yourself with Thrifty's services and values. Understanding their rental processes and customer service philosophy will help you answer questions more confidently and show your genuine interest in the role.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to think on your feet and provide excellent service, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows you're serious about contributing to the team.