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For Companies At a Glance
- Tasks: Help customers with car rentals and ensure a smooth experience.
- Company: Join Thrifty, the UK's largest privately owned leasing company with 85 locations.
- Benefits: Enjoy 30 days holiday, a pension scheme, employee discounts, and fun events.
- Why this job: Be part of a growing family business that values its people and offers career growth.
- Qualifications: Excellent communication skills, strong admin abilities, and a full driving license required.
- Other info: No prior experience needed; we welcome those looking to start or retrain!
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Customer Service Executive Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis Benefits : 30 days holiday (including bank holidays) Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role for you! The Role: As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service. Main Duties Identify and exceed customer requirements Ensure all administrative tasks are completed daily Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements Maintain a full understanding of retail rental procedures Consistently comply with the Thrifty process Answering phone calls and responding to emails Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities Work within Service Level Agreements to ensure the branch meets all its KPI objectives Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements. Skills, Experience, and Qualifications Required Excellent customer service and communication skills Strong administrative skills Proficient computer skills A full driving license (held for at least 12 months). About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do! APPLY NOW and join us! TPBN1_UKTJ
Customer Service Representative employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the car rental industry and Thrifty's specific services. Understanding the nuances of car rentals will help you answer customer queries more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with customers.
✨Tip Number 3
Showcase your administrative skills by organizing mock scenarios where you manage customer inquiries and complete rental agreements. This will help you feel more comfortable with the tasks you'll encounter in the role.
✨Tip Number 4
Highlight your ability to thrive in fast-paced environments by sharing examples from previous experiences, whether in work or personal life. This will demonstrate that you can handle the demands of the job effectively.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Representative position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your customer service experience and communication skills. Include specific examples of how you've exceeded customer expectations in previous roles or situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Thrifty and how your skills can contribute to their goal of delivering outstanding customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Representative.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Communication Skills
As a Customer Service Representative, exceptional communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common customer service scenarios to highlight your skills.
✨Understand the Rental Process
Familiarize yourself with the car rental process, including how to assist customers with renting and returning vehicles. Being knowledgeable about the procedures will show your commitment to providing excellent service and help you answer questions confidently.
✨Highlight Your Administrative Skills
Since the role involves completing administrative tasks, be ready to discuss your organizational skills and attention to detail. Provide examples of how you've managed paperwork or processes in previous roles to illustrate your capabilities.
✨Demonstrate Your Problem-Solving Abilities
Customer service often involves resolving issues. Prepare to share examples of how you've successfully handled difficult situations or complaints in the past. This will showcase your ability to think on your feet and maintain a positive customer experience.
