At a Glance
- Tasks: Assist customers with car rentals and ensure a seamless experience.
- Company: Join Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Other info: Dynamic work environment with opportunities for growth in a leading rental company.
- Why this job: Gain valuable customer service skills while earning a salary and qualifying for an apprenticeship.
- Qualifications: GCSE in Math and English, strong communication and admin skills.
The predicted salary is between 15000 - 20000 £ per year.
Full time on the job training working with a third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 apprenticeship. You will earn a monthly salary as you learn the ropes whilst getting structured training on the job at one of our branches.
Location: Sunbury
Hours: Full Time 40 hours Mon-Fri
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role: As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Switch process
- Answering phone calls and responding to emails
Skills, Experience, and Qualifications Required:
- GCSE required in Math and English
- Communication skills
- Strong administrative skills
- Proficient computer skills
About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Apprentice employer: Thrifty Car & Van Rental
Thrifty is an exceptional employer that prioritises the growth and development of its employees, offering a structured apprenticeship programme that combines hands-on training with valuable customer service skills. Located in Sunbury, our vibrant work culture fosters teamwork and inclusivity, while generous benefits such as 30 days holiday, a company pension scheme, and employee discounts ensure a rewarding experience for all staff. Join us to be part of a family business where your contributions truly matter and career advancement opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand our values and what makes us tick. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Apprentice, your ability to communicate effectively is key to ensuring a positive experience for our customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows initiative and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Service Apprentice role. Highlight any relevant experience or skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping our customers with their queries!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively communicated with customers or resolved issues, demonstrating your ability to thrive in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about times when you went above and beyond for a customer or dealt with a difficult situation. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role. A professional appearance will help you feel more confident as well.
